The Pelican Inn

Terrible let down for my 60th birthday treat. Two of the Sunday dinner meals pre ordered were gluten free. When mine came it was the size of a small child's meal. A small slice of pork the size of my phone screen by the time I had removed the fat . 3 roast potatoes each the size of a new potato, 3 bits of parsnip, 3 carrot sticks and 3 very under cooked green beans. No apple sauce. The meal took me 5 minutes to eat and I was still hungry afterwards. The staff came round with a dessert menu which they left on the table. There were no gluten free desserts listed on the menu which made things very awkward for my children who had organized the meal as a birthday surprise for me. My father was also gluten free and was struggling with his age to understand he couldn't have a pudding. Luckily my daughter had bought a cake along for me so we asked for that to be bought to the table. We cut the cake and then as everyone had nothing else to eat or drink the celebration was bought to an abrupt end. We paid our bill but were asked three or four times if we were willing to pay a service charge on top. We did not, the food was awful, inadequate, the staff serving us never came to our table to check if we required anymore drinks through out the whole meal. The dessert menu was bought to the table but no one ever came to take any order from us for either puddings or coffees etc. We had to ask for our cake box back so we could transport my cake home, but it had been ripped open so badly we weren't able to secure the cake resulting in it tipping over on the journey back spoiling it. I would have complained at the time but I didn't want my children to feel bad as they had booked this family get together off their own backs. I know they felt awful about the situation too.

came to stay a few weeks ago, the bar staff were miserable and looked like they didn’t want to be there. i was showed to a room which was old and tatty, the shower was awful and there was no hot water. apparently the boiler was broken but they didn’t attempt to let customers know on arrival. no breakfast, just a prepackaged old muffin. there was a note saying they do breakfast bags but when i asked for this they said they don’t do them. i went down for dinner and it was average, the plate was cold and the cutlery was marked and not matching. there was no heating which made it very cold. i won’t be coming back, recommend to be avoided at all costs.

This was probably one of the worst places we have spent anywhere in the world. This is what was wrong: 1) The Bathroom: No HOT water due to problems but was not fixed over 2 days. No empathy from the management in the beginning of complaining but the manager did apologise later. After travelling 24 hours all we wanted was a warm shower - tepid at best! Then to make it worse: No toilet paper holder; Mirror was so high above the sink you had to be over 6ft tall; Only 1 x towel rail; the shower knob on tap was stuck due to calcium build up; Fan not working (illegal?); no where to put our toiletries except the floor (should have a shelf above the sink at least); no waste basket. 2) The Room - it was not serviced during our 2 day stay - we were informed by their management that they only service rooms if requested!! Only 3 hangers in the Wardrobe for 2 x persons; Carpet was dirty; light bulb exposed with no lamp shade! REALLY!! 3) However, the bed was comfy, the sheets and towels were good and each bedsIde has 2 x USB ports for device charging. BUT - FOR 100 UKP PER NIGHT THIS WAS NOT WORTH IT AND SHOULD BE AVOIDED.