Megan
11 September 2023
Check in was cumbersome involving filling out pages of info on an ipad. Photos had to be taken of your passport and the camera wouldn’t focus right. After struggling with it for ages, i gave up and asked for help. It took two staff members to figure it out. Additionally my plans to do a day trip got sunk because the check in time changed ON THE VERY DAY I checked in even though I’d made the booking in advance. No notice given, just told I had to wait at the front desk. Additionally they didn’t offer solutions to hold my luggage while I went off first in case I had plans. When I did get to my room, I slid a bag under the bed to save space. When I pulled it out it was covered in white dust. Overall not the best experience- staff were apologetic and friendly but not the best with initiative. Room was pretty nice - although I thought I got a private room based on the picture on the site, but it was a split off unit with a curtain, technically separate from other mini rooms but not really. There was no lockable door. Gave me anxiety leaving my luggage there and had I known Id have booked elsewhere. Location excellent, 5 min walk from canal city and 3 min from subway. Decor very chic and modern. Charging ports had slow and inconsistent power supply - took 1 hour to charge my phone to 40%. If I was travelling light, I might give it a second chance, but it’s not for people with actual luggage really.
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