scotbt26
23 September 2024
We went for my 70th birthday and every member of staff was exceptional, going out of their way to help us settle in making sure that we wanted for nothing, even passing on random conversations we had about photos to customer relations team who supplied me with copies. The breakfast team were so attentive making sure my idiosyncrasies were catered for, housekeeping, bar staff, front desk, pool staff fully deserve the plaudits they receive, they take a real pride in doing their jobs well. If excursion help is required the concierge are extremely knowledge whether it's for hiking, visit one of the numerous museums or just where to get a poncha they will know. The room was very spacious and with a superb supply of toiletries and with a fully stocked mini bar, I could have spent the whole time on my balconies. Food was available throughout the day in the restaurant by the pools, the Villa Cipriani restaurant serves exceptional Italian food with the same high standard of staff. There is also a Michelin starred restaurant but advance booking is advised. My favourite area was the wonderful sea deck and it's breeze with a pool that is replenished by the ocean which provided a welcome respite from the heat, if that was too chilly the 2 heated pools up top helped warm you up. Everything you expect from a 5 star hotel with a good bit more.
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