Suite Hotel Jardins Da Ajuda

Lo peor es la limpieza, el mal olor de la habitación y poca amabilidad y atención por parte del personal de recepción. Necesite hacer más de cinco llamadas por teléfono desde España para conseguir que encontraran a la persona que hacía las reservas de la cena de Noche Vieja.  Para no volver.

First the good bits. The hotel cleanliness is excellent all departments. Food is plentiful all be it typical 3 star. The rooms are well proportioned but a bit dated. Staff were excellent. This is a well placed location within easy reach of bars,restaurants and shopping. The downsides. Next to the pool Area is a large construction site and from 8am Till 6pm very noisy.(see video) with Jack hammers pounding away and very noisy builders. I must say this is no fault of the hotel. Be aware like most of maderia walking is hard with up and down steep hills and steps. Again beyond hotel fault. See attached photo of building site. Site wouldn't allow video with long consistent hammering noise

As an older solo female traveller, I was very pleased at the warm welcome and attention I received from Idalina and Filipa at reception, and their ongoing help with any queries. Due to gusty winds our flight from the UK had been delayed by two hours. I felt safe on my own at this hotel, and would recommend it. There was a security guard in reception at all times. I had booked tours of the island through my travel agent, Hays Travel, who use Lido tours. Idalina explained I would have to contact them direct. I highly recommend Lido tours, they sent me a text the night before a trip confirming the meeting place in the morning, and each guide was amazing in their own way. Idalina was also extremely helpful when I had to ring down with a query later in the evening. My studio room with balcony was on the 4th floor, accessible by either of two lifts or the stairs. It was very clean, with a small kitchen, fully equipped. It was a large room with tv, ample wardrobe space, a table and chairs, dressing table and chair, and twin beds. The bathroom had a shower attachment over the bath. I had received all information upon arrival, and was pleased the restaurant was still open at 2100. The restaurant offers a buffet and as a vegetarian my choices were limited. The restaurant staff are very professional, the Gala night on Christmas Eve was very pleasant. Location wise the hotel is a 45 minute walk from Funchal. The number 1 and 2 bus taking you into town are available from the bus stop on the main road opposite the hotel, and there are many taxis available. Across the road from the hotel is a small coffee shop, and a pharmacy. A few minutes beyond this is a large three storey shopping mall with a large supermarket on the lower floor.