Hotel berhampiran Springhill Commons, Gainesville

Let me get the negative out of the way; my room is clean however, towels are dingy, and they need to do better by replacing and furniture or torn curtains. I really like the staff, they have been very kind and friendly every time I have stayed there. The location is perfect to me, not a lot of traffic noise. Oh, and the omelets make my morning!!

I was unable to attend my conference due to illness. I notified Trip.com well within the 24hr. GMT cancellation period but they refused to refund even 1/2 the total. I'll never use Trip.com again.

Great price, nice location

The desk clerk, Chelsea, was helpful friendly and professional which was very refreshing from the mainstream young adults in the work force that I've run into lately. The room was very nice, modern and the beds were comfortable. As an overnight stop it was very nice.

I was greeted by a older black woman, whom she stated was the manager of this facility, and does NOT need to be. Her lack of professionalism, is staggering, and over due for a review of her behavior. She is way too old to act in th manner she did with my husband and I. She hold faced, lied to me and told me she was refunding me for the entirety of our stay because we were given a dirty room, she actually tried kicking me out, bc I complained about her giving me a dirty room, instead of a professional whom would have offered different accomodations, she yelled and berated me, the customer who was given the filthy room that was not cleaned from 10 years ago, much less after the last guest. Do not believe me, well look at my photos. There was a used condom wrapper wrapped up in the ball of sheets that were to be my bed for the night, not on the bed, but shuffled all over the bed, as if someone slept in th bed VERY HARD, which made the fitted sheet to come off, no blanket no pillows, just a top and bottom sheet, and the used condom wrapper. The floors where not swept or vaccumed , there was trash everywhere in the room, the baseboards where black with mold and dust, the tables had trash all over them, there was dried blood all over the bathroom floor, there was this thick black moldy green substance almost on every square Inch of the inner bathroom which stood the toilet, and bathtub shower area and I am not exaggerating in the least bit. And on top of all that, the tub did not drain, so not only was there this black sludgey mold stuff on every crevice, it was in every crack of the inner bathroom floor (see photo of beside the toilet. And there was a green/black ring inside the tub from lack of cleaning after bathing in the tub bc it did not drain left the filth of whoever was in there that night before, in this case the last ten years of it's use, it had not been cleaned. There is no way anyone had done any cleaning too this room. (SEE PHOTOS). I went and got food before we even went inside our room, but the black lady, elderly wasn't there it was a white woman who was also elderly and she was very kind, and did everything she could to make it right, she promised a full refund for the two nights bc she could not give me another room, and I didn't have the money to go set up another room for us, even if they refunded me to my card, bc it doesn't go back to your card instantly, it can take up to two weeks for that too occur if not longer, so we were stuck here, for those two days. She offered me clean sheets pillows, some cleaning supplies, but could not give me another room even though it was without working air, and/or cleaned from last guest. Something struck me as odd, when I told her what room I was in, she said, ”well, no wonder, why'd they put you in there.” This made me think they have certain rooms for certain guests, and I was just unlucky, bc the ”good” rooms were already booked up, so I got the room they have for the crackheads

While staying here, my kids have made friends from other families staying here for a little while and we haven't had that experience anywhere else!