Hotel TownePlace Suites by Marriott di Gaithersburg

Our first time at this hotel. During our travels I have learned that a hotel is a hotel is a hotel but the heart of a hotel is in it's service and hospitality. We enjoyed the hospitality at this Marriott TownePlace Suites in Gaithersburg, MD. It starts with the General Manager Andrew who checked us in and welcomed us to the property. He was very hospitable and we truly felt like guests during our entire stay. He did well to thank us for our loyalty to Marriott, used our name whenever he saw us during the week. He explained housekeeping and the hours of the breakfast buffet and offered us our gift of points or item from the sundry area. Breakfast buffet was always opened on time. I liked the egg patty (fried eggs) vs the usual scrambled eggs. The breakfast meat was turkey or pork sausage. There were hard cooked eggs and cheddar cheese slices. The waffle machine was available and a real toaster that worked. Wheat bread, bagels and English muffins were available along with yogurt and fresh fruit. Cereals were available including the kids favorite - Fruit Loops. Our room was clean and we enjoyed the bottle of water and cookies as we entered our room. I didn't like the layout of the television. A couple of issues were reported to the General Manager, the bathroom exhaust fan was very loud and the toilet didn't fill quickly after flushing. In the middle of the night the large shampoo bottle fell off from where it was attached to the wall and crashed into the tub scaring us a bit. Although I didn't get everyone's name we did meet a couple of other associates that were very friendly and hospitable, Hunter and Earl. Both should be commended for their hospitality and insuring warm cookies were available in the lobby in the morning. The breakfast area is small I suggest getting up early to insure seating. We didn't use the fitness room but it is small as well. Location is good close to a small shopping center with Panera and an Asian restaurant and a CVS drug store. Parking is ample and there is no charge for parking. Wifi worked great. If your travels bring you to Gaithersburg MD we recommend this hotel.