We booked Palazzo Colombo (which all of a sudden appeared to be owned somehow by Palazzo Presta), and first negative surprise that ONLY appeared AFTER the booking completion, is that breakfast is served in Palazzo Colombo , meaning you wake up and when its 45 Celcius under shade, you need to sweat walking almost 500m to the other building. The people that are at the reception (in both establishments) are seemingly polite at first glance but upon any special request, they need to ask the manager/owner , that prefers to be put of reach during weekend, meaning that if you request something on Friday, it is most likely you will (if at all) get an answer on Monday. In our case we got answer on Thursday, meaning 6 days later, when we were already 2 stops further away. Thats not nice. The breakfast is amazingly poor and none pays attention to your preferences even if you repeat it again and again (in italian) but instead they do what they are used to. In my case, they did not pay attention to a G6PD allergy and despite asking, they served inappropriate food that if i was not asking all the time , i d probably be already in hospital ER. The check out was a nightmare as we had to again go to the other establishment, none helping us with luggage, under 39 degrees celcius. Mind you that parking is another huge nightmare and you never know whether you ll find your car in tact, after spending probably 40 mins to find park place !! (Any time of the day) We are lucky to be travelling 15 days every month across europe and beyond, but never had such an experience so i thought i need to inform potential clients, as its not always the case that its part of the Italian south that is even sweet at times, as we stayed and we still are in an amazing establishment in Matera, but really, keep your money for elsewhere and dont spend it there, as the owners clearly only care to rip you off and not respect you as deserved. All in all : - front desk friendliness : 7/10 - overnight cost : 4/10 - value for money : 2/10 - relaxation mood : 3/10 - breakfast : 2/10 - facilities : 4/10 - parking 1/10 - accessibility for disabled : 0/10 - aftersales service : 1/10 All in all, there are way better establishments at an even lower price that you wont believe it. At that price range, Palazzo Colombo or Palazzo Presta should offer 5* service and not mediocre 2*.
Bagus
47 Ulasan