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Hotel Villa Del Sogno
4.5/551 Ulasan
My daughter and I actually had a very nice stay at Lake Garda from 11-14 August at the Hotel Villa del Sogno. Everything in the hotel is excellent. The location, the service, the extremely friendly staff. However, I am only talking about actually because our stay there was negatively affected to the maximum by the laundry service and the subsequent drama! Unfortunately, I made the mistake of taking a newly purchased high-quality (> EUR 1,100 plus tailoring costs) light blue-coloured linen suit to the dry cleaners there and not checking the suit immediately after cleaning but simply packing it up and taking it home with me. The next time I tried it on after my holiday, I had a rude awakening: the suit had been washed too hot and was therefore ”destroyed” in terms of colour and size so that much smaller people could now wear it. The ongoing correspondence and clarification as to whether the hotel's own laundry or an external laundry was responsible for this has still not achieved a satisfactory result. Repeated reminders remained unanswered. Actually a very unpleasant development and experience with a hotel that actually has everything to make an unforgettable holiday on Lake Garda possible. Let's see when someone at the hotel gets their act together and takes responsibility and compensates for the damage.
Grand Hotel Fasano & Villa Principe
4.6/556 Ulasan
We spent 2 nights in the hotel. The hotel is very nice, beautifully maintained. The staff are completely professional and helpful. We enjoyed our stay, from the breakfast, which was very varied to the wellness center, which could therefore be open longer than 19:00. The only thing we were disappointed about was our room, namely the bathroom. I understand that it is a historic building, but even the bathroom in a 3* really looks better. And one more detail, when you check out, you don't do it at the reception as is customary, but they take you to the ”office” where they are very nice, but you look at the work ”mess” and strewn files.

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