Hotel berhampiran Whickham Hermitage Community Garden, Gateshead

Very clean hotel with great facilities. The hotel restaurant was excellent. The staff were all very friendly too.

Truthfully this was a panic-booking! After LNER cancelled every train moving southbound from Newcastle, I just chose the cheapest place I could find in the city I was stranded in. With easyHotel, check-in was super seamless even though we had to wait a little bit in queue. Receptionists were friendly and helpful, and walked us through check-in and check-out. Arriving in our room, it was definitely cozy but it absolutely did the job for what we needed for the night! It was clean, bed was comfortable, there was television for entertainment, a table and a chair if you need them, toilet was spotless, and shower had wonderful water pressure. We were even allowed to order in food from Deliveroo at two separate occasions, which we thoroughly appreciated after a long and disappointing journey of cancelled trains and bitter weather. We had a fun dinner in our room while watching rugby, it just made for such an enjoyable stay! We slept really well and got freshened up for a new day with no hassle at all. Check-out was, of course, seamless once again and once we got out of easyHotel in the daylight we came to appreciate the stunning scenery of Newcastle we were nestled in! The location was surprisingly so nice, and I couldn't have asked for a more perfect accidental stay to a new city. It definitely relieved so much of our tiredness and disappointment from the previous day. Definitely a 10/10, would recommend you to stay in at easyHotel if you're planning a short trip or a cheap alternative ♡

A friend who was also staying at the hotel had an accident away from the hotel. He tripped over a paving kerb cutting his head. The reception staff were very helpful in cleaning the cut and supplying plasters.

Second time in this hotel, very clean, lovely staff, the deluxe bedroom wonderful. Unfortunately we stayed and we weren’t courtesy emailed to say the pool and sauna was closed. The food in the restaurant was awful, the coleslaw tastes and smelt out of date, the nachos were terrible, the cheese wasn’t even melted, the baby back ribs were tough, so disappointing as more was expected from this beautiful hotel.

15 mins by car to Newcastle nothing around in walkable distance however an amazing restful place. Beautiful nature, good food and amazing service!

I organised a stay here for 19 people, from start to finish staff were extremely helpful with all matters. The rooms were perfect and better than what you’d expect from a hostel. We weren’t bothered by staff although having a large group of boys there for a stag do. Any queries we had throughout the weekend were answered by staff mostly Jade who was excellent with us all weekend not only helping us with advice about Newcastle and booking taxis but also having a laugh at the same time. I’d struggle to book somewhere else when I return to Newcastle.

Hotel is good location for trip to Metro Centre - approx 10 mins walk. Hotel is right next to TGI Fridays, and a wee local restaurant called the Skiff Inn. Would highly recommend the Skiff Inn - food is delicious. Hotel is within walking distance of Asda and Aldi (see photo) and other retainers within the retail park nearby. Staff were very helpful during our stay. Breakfast was good both mornings. Ice machine in lobby is fab if you want drinks/water in your room. Would definitely stay again.

Great location as easy access just off A1. Pleasant staff. Lovely breakfast cooked to order. Dog friendly hotel.

The drive up to the castle was was fantastic as the view of the castle looked stunning. The entrance to the court yard for parking was quaint and inviting. The look of the court yard looking at all the out buildings looked inviting and very well presented. The “stocks” make for great entertainment The entrance to the reception is like looking for the secret door but the plaque at the side with history information explains why and is interesting to read. Inside the reception is is quite dark but this for me added to the ambience of the place. The staff where welcoming, polite and explained the hotel set up. We stayed in one of the room in the courtyard which was beautiful. Very nicely decorated and good value for money. The room was cozy. We’d booked to have a meal in the Knights Restaurant and we had pre drinks in the bar first The walk to the restaurant through the corridor into the central courtyard was very different yet beautiful. It’s so old and it was nice to see it was decorated and kept within “keeping” The bar again was inviting and cosy and it was great to see that the drinks and wine list was very reasonably priced. So often places know you are a target audience and inflate the prices ridiculously however in our opinion the castle had not done this. There was a good choice of cocktails and the “smoked” cocktails added that something a little bit different and we didn’t mind paying a few pounds more for the “quirkiness”. Again the staff where very professional, friendly and well presented. The walk from the bar/lounge area to the Knights Restaurant was stunning through the corridors of the castle and past a lovely looking staircase and when we walked into the restaurant I was overwhelmed as it was stunning and not what I was expecting. The arched ceiling, the lighting, the privacy of how the tables where set out we felt was very nice. We thought it all created a romantic setting. It was very secluded but included. The menu choice was good and the food was beautiful. The service was great too and again the staff were very professional, polite and very well presented. The prices on the menu varied so I would say they’d catered fo most people’s budget and it was your own choice on how much you spend Our nights sleep was comfortable and the walk back from the restaurant to the courtyard was well lit but again in keeping with been in a castle environment. Great use of mood lighting. My husband even went into the stocks on the was home (🤣) Breakfast the next morning again did not disappoint. The selection was fantastic and plenty of food to choice from Overall we can can not fault our experience. It was a lively venue with great facilities and very well presented. The staff where Courteous, polite, friendly and very well presented. I would recommend this as a place to go and stay. We must go back so we can stay in one of the castle rooms as I am sure they would be as good and maybe even more “quirkier” than the courtyard rooms which were very nice.