Hotel General Santos dengan Spa

I stayed at this hotel a couple different nights the last week and had a good visit, overall. The price is a bit expensive, the location is very good with an SM and restaurants within walking distance (I wouldn't recommend Cafe Amoree nearby), the staff are friendly and speak English, everything is clean and neat with no bad odors anywhere, the rooms were nice, clean, comfortable but simply decorated, the TV didn't work/connect at all, the A/C in my second room didn't work so we needed to move to another room where it did work, soap, shampoo & a toothbrush were provided but nothing more other than towels, nice, big shower, there was a closet to hang clothes, the complimentary breakfast was good & adequate for foreigners or locals, they did have a simple restaurant with a view items of food and different kinds of beverages (coffee, tea, milkshakes, smoothies, etc.) available, and they have a nice airport shuttle van that is available for about $10/PHP600.

Fast checking in process at the counter. The staff provided proper instructions for wifi and breakfast. The location is in quiet area and is quite near to the park and other establishments which are walking distance. We had a comfortable stay. There is an elevator. The Aircon and cable TV worked well. The bed is comfy but it would have been better to have 2 pillows. Soap and shampoo are provided but no tissue. Drinking water is also available for free. Breakfast is basic. Parking is also available in front.

Pros: Conveniently located near the malls, restaurants, banks, and other shops. Just within the compound, you’ll find a convenience store, spa, salon, bank, and the hotel’s restaurant. Room amenities are basic- clean bed and pillows, hot and cold shower, etc. Towels are also clean. Cons: No provision of hair dryer, Wifi is not working!!! (which, for me is big deal because mobile signal is also poor in my room) Drain at the shower is terrible (this is the most problematic. I have to clean up the drain, I know, gross! I paid here to sleep but there I was, cleaning the drain at early morning!!!) Did I get the value for what I paid for? No. Hoping that the management will address these issues.

It was excellent location very cleaned but the AC was not cooling enough

Stayed 4 nights on level 4. Only positives - halfway noise minimal due to us being near the carpeted area and the aircon was quiet as it was a split system. Negatives - Asked for the room to be cleaned once in 4 nights. 10 x 1 litre water bottles not thrown out plus wine bottle. Toilet paper not refreshed. Toiletries not replaced. Dirty cups and glasses not replaced. Breakfast - You get meal plans to choose from for breakfast. From memory 5 or 6 options. All bar one are Filipino foods eg Bangus (dried fish). Only western option is pancakes. Ask for it and get told no pancakes because of pandemic (April 2022) there's no flour to make them. Get the egg option and get handed bread. Main ingredient = flour. Next day get pancakes offered. Wow! Pandemic ended quickly. Picture has 3 pancakes but receive 2. Have to barter for 3rd pancake. I asked for the banana that comes with the pancakes as all I got was 2 lonely pancakes. Told there's a marketing issue (yeah marketing) and management didn't order bananas. The entire island is known for fruit and literally 20m away is a stall selling bananas. No bananas given for 4 days even though asked for every day. No syrup for pancakes and small amount of honey provided is crystallized so eating the pancakes is like crushing dry matter in your mouth and trying to swallow. This carried on for 4 days until checkout at 6am for our 7am bus ride. Tried calling every ten minutes at reception to place our breakfast order so we can get it at opening time of 6am so we aren't late. Every ten minutes called from 5am till 6am. Noone answered till 6am. Then told breakfast doesn't start till 6.30am. Told them we planned our day from what their menu says at the bottom ”breakfast only served between 6am and 10am”. We also tried organising at reception night before prior to 7pm and noone at reception. We then went downstairs and only asked for 2 coffees. Not even full breakfasts. Was told breakfast doesn't start till 6.30am. Couldn't even get our coffee to start the day. Lastly asked for taxi to get us to the bus terminal. We had 20 minutes to get there. Told it well be organised by reception. Wait 15 minutes and asked how long till they arrive. Then told they couldn't get a taxi. So we wasted 15 minutes. Now left with 5 minutes to spare my filipina fiance walks the main street searching for a taxi that doesn't exist. Meanwhile the 2 porters/ security/ cleaners point her way, talk in tagalog and laugh. A tricycle driver stalked her back to the hotel. She asks him how much and he proceeds to rip her off in front of the 2 employees. They never once insisted to the driver to reduce his prices or even offer to organise a tricycle for us. We took a few minutes to barter him down. So for what is meant to be one of the more expensive stays in the area, believe me you aren't getting what you pay for.

The building is quite old.. but the staffs are all nice

It was the best microhotel that we've visit, well it's not our first time to visit GenSan and find a great microhotel. That this place is fantastic, a great environment and perfect ambiance at all. Staff are great too, and they actually serve a break fast which just amazing to enjoy it with my love of my life.

The rooms are comfy enough, and the A/C, though box type, is not too noisy. Breakfast is OK, and airport pickups are cheaper than a taxi. But... P2800 for the cheapest room is daylight robbery, and you even have to pay P350 extra per night for a fridge. You don't get hand towels, only bath towels. There's no room safe. And both TV (Sky) and wifi (PLDT) are absolutely awful. The TV channels keep breaking up and are almost unwatchable, and the wifi is extremely slow and keeps dropping out completely for minutes at a time. If you stay at this hotel you will end up using your mobile data just to avoid being driven mad by connection dropouts. The in-house wifi won't even load Wikipedia. What is it about Gensan hotels that stops them providing usable wifi? The Royale Hotel wifi is terrible, the Greenleaf wifi is terrible, the Grand Summit wifi is terrible. The only (just about) usable wifi is at the Microtel (which has awful breakfasts and is also seriously overpriced). I come to Gensan several times a year, and now I just resign myself to using massive amounts of mobile data every time I come. Gensan hotels, you are holding your city back.