Appreciated the free parking and beautiful views of the city below. The hotel is also conveniently located near the bus stop. Our hotel room was pretty clean but I would describe the room amenities as basic. The pillows were too soft - presumably due to the lack of pillow filling. The motion sensor lights in the toilet also turned off every 5 mins which was a bit annoying sometimes. For the price paid, I still think our stay was worth it.
Les + :
Mention spéciale à l’ensemble du personnel rencontré au sein de l’établissement qui est sympathique et professionnel, l’emplacement est super et les services proposés également (spa, variété du petit dej, horaire check in-out)
Les - :
Le prix du parking qui pourrait être un petit peu réduit et l’insonorisation entre les chambres et couloirs.
Идеальный отель для пребывания в данном городе. Для осмотра города один день вполне достаточно, плюс съездить к побережью это ещё один день. Отель расположен не в исторической зоне. От вокзала идти 20 минут. В номере чисто, есть холодильник, кондиционер и отопление через батарею, что встречается крайне редко в Испании . Удобная кровать. Большой санузел. Приятный завтрак, голодным не останешься. В отеле шикарный аромат. На ресепшене приятные англоговорящие сотрудники. Рекомендую данный отель.
A great hotel to your stay in Donosti. The place is really modern and I love the style (simplicity and beauty at the same time). Everyone in the staff was really nice, and the breakfast has a lot of variety (I really appreciate the healthy choices). The bedroom was simple but very clean and quite big. I will come back again, no doubt
Buena atención, amabilidad del personal, esta fácil de llegar, con servicios de restauración cercanos. Por poner un pero no había en el baño algún elemento de jabón o similar salvo el jabón con dosificador. Espaciosa la habitación. Confortable. Acceso a la wifi y uso de ordenadores en la sala central, buen detalle. De hecho ya estuve alojado hace un tiempo. Me gusta mucho la zona, para andar , hacer monte.....
We had such a great time this year for Semana Grande. And the Axel Hotel was in the perfect location for us. Right on the river next to a great spot for drinks and food. The rooftop pool is also a great spot to watch the fireworks! The staff was so helpful and friendly. And although we didn't need housekeeping while we were staying there they offered every day to clean our room or swap out towels or necessities for us. What a great experience. We will definitely be back!
SSergei TonkovExcellent hotel - excellent value for money
We were very pleased with our stay. Excellent value for money: reasonable price, great location - everything is close by, including attractions, transport and good restaurants.
The service is at a high level: the staff is friendly, quickly responds to any requests. The breakfasts were a pleasant surprise - fresh products, good choice, everything is delicious. The rooms are clean, neat, with a nice design and everything you need for a comfortable stay.
The only small minus is that the soundproofing with the corridor could be better. If someone passes by or talks in the corridor, it is audible. But if you do not sleep until late and get up around 8-9 am, then this will not cause much discomfort.
Overall - a great place for a short or long stay. We would be happy to come back again.
GGuest UserThe staff went out of their way to assist in directions, recommendations, and when we lost key to replace after we were out late!!
The breakfast was lovely!
To offer coffee would be super but we bought our own.
GGuest UserA very new & clean hotel.
Need to take a bus ride to old town via bus or cab.
Journey is abt 15-20mins.
Breakfast at the hotel was decent.
Bed was comfy but not the sofa bed, which can feel the metal frame when my kid sleep on it.
Relatively value for $ if don’t mind the bus journey. No amenities around the hotel.
Good for people who drives as there is free parking available.
BbaraoGuild**”BAD: Beware of the 'Upgrade'”**
Our priority when booking was the room size and budget, so we reserved a 32m² City View room.
At check-in, the hotel staff offered us an ”upgrade.” He said that for an additional €25 per day, we could ”upgrade,” so we agreed.
However, while the room did have a Sea View, the size was downgraded to just 21m². I told them that paying €25 to have a smaller room was a downgrade, but they insisted that the view had been upgraded.
I asked to be moved back to the room we originally booked, but the staff ignored my request for an entire day.
Let me ask you this: if you went to see a new landscape, and the view changed, how would you describe it? You wouldn’t say the landscape itself was ”upgraded,” would you? You’d say the view was different or better.
The following day, I finally got a response from the staff. They told me I’d need to pay an additional €70 per day if I wanted a 32m² Sea View room.
While the hotel facilities and scenery are excellent, the staff are focused entirely on business and seem to aim to squeeze every extra euro from their guests.
In the end, we ended up paying the €25.
**Beware of the 'Upgrade.'”**
AAnonymous UserThe hotel is very clean and the service is good. Because of the long business trip, I was a little confused about the itinerary. I should have checked out but didn't. I didn't realize I should have checked out until I went to the hotel at 2 or 3 in the afternoon and couldn't get in. After explaining the situation to the hotel, I didn't incur any fees. It's more humane than domestic hotels.
GGuest UserIt is clean and friendly. The room condition is good for the price. (Hotels with the same price near Abando Station have smaller rooms for the same price) You can walk to major tourist attractions and public transportation is good, so it was convenient for sightseeing.
GGuest UserThe hotel is located in a quiet, scenic area up in the mountains, offering a peaceful retreat from the city. However, there aren’t many restaurants or supermarkets nearby, so planning ahead is recommended. It takes about 20 minutes to reach the hotel by bus from the city center or the train/bus station.
I loved the interior design of the room — it felt very refreshing and relaxing, with thoughtful touches that added to the overall comfort and ambiance.
Check-in can be a bit frustrating — during my visit, I noticed several groups of Asian tourists waiting, though I’m not sure what caused the delay. That said, the gentlemen at the front desk were all very helpful, and the hotel responded quickly to any requests.
Unfortunately, due to a packed schedule, I didn’t have the chance to try the hotel’s restaurant, which I hope to experience next time.
MM. SoA boutique hotel close to the Dona Katalina Zubia. There are two entrances to the hotel, the main one facing the road and the other entrance facing the Urumea River. Staff were friendly and always had a smile. The hotel is quite clean and everything is within 15mins walk. The amenities are limited, but there is a 24 hour reception and bar downstairs, a nice roof top sunbathing area and a gym. Please double check the other amenities listing when booking, as I don't recall seeing the Public Bath, Foot Bath and Clothes Dryer as advertise. I would also suggest to check the batteries of the remotes before someone check ins, as I had to request it to be changed and it wasn't available until the next day, more compliment bottles of water and dental kits (given there was 3 of us and only 2 bottles and 1 kit). Overall though, I enjoyed the stay and would come back again.
GGuest UserNice hotel close to the city center. Friendly staff. Parking is an issue, if you don’t get to book your space then you have to park outside in a public parking and both are expensive.
The rooms are modern and the swimming pool at the rooftop is useful. Also the spa.
GGuest UserThe staff were pleasant and welcoming, and the breakfast was very good. The only slight drawback was the cleanliness of the room and bathroom upon our arrival. However, I would recommend this establishment.
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