Hotel berhampiran Dialogo nel Buio, Genoa

This hotel looks fantastic on the website, but don't let that mislead you.  We arrived after a cruise and a long train ride; we were very much looking forward to staying in a ”Luxury Duplex” with some extra space and comfort for my family. This was far from the truth. After entering our room, the temperature inside the room was 26C. I immediately went to turn on the AC, which didn't work.  I immediately went to the front desk and let them know that the AC was not working at all.  He came to the room and pretended to set the AC, but only turned on the fan.  After sitting there sweating with my entire family for a while, we decided to open the huge window facing the VERY busy and noisy street. I played with the AC control panel only to find that the AC had been disabled completely and only the 'Heat' and 'Fan' options were available.  They do this at the maintenance level to conserve electricity. COMPLETELY unacceptable as the temperature in the unit was now 25C (with the window open) and a sweltering 29C in the upper level of the unit. I went back to the desk again to have the AC turned on.  I was told that because it was 'Winter', the use of AC was not allowed.  The Front Desk Agent was useless, Rude and not helpful at all.  I don't care if it's Winter, there is no way my family is going to be able to sleep in a sauna. I went back to the front desk only to be given more excuses; I asked to speak to the Property Manager, who was 'unavailable'.  We went out for dinner, leaving the window wide open in hope that it would cool the unit down.  Not the case again, due to the design of the room, there is no way to properly ventilate it without using the perfectly good AC system that is disabled because it's 'Winter'.  We tried to sleep with the window open, which was Incredibly noisy due to the heavy traffic and late night activity in the area.  We all tried to sleep with earplugs, but it was simply way to hot and loud. Horrible experience that was completely avoidable.  skip this place altogether...

Ottima posizione,servizio e personale super gentili. Attenti alle esigenza del cliente. Consigliato.

We stay at the hotel for seven nights. A renovated hotel of excellent quality located in Corvetto Square, very close to the central Ferrari Square, to the port, to 20 September St. and the historic center. Near the hotel transportation to every place and to the airport. The rooms are comfortable, clean and very beautiful. The hotel itself is very quiet. The breakfast is excellent and rich. The hotel staff at the reception and in the dining room are very kind, attentive and cordial. The price is cheap compared to the value and especially compared to other hotels in the area. ****rit Itzak

Breakfast quite nice, have a variety of food choices, enough supply 5mins walk to metro which offer free services during non-peak hour Next to huge supermarket, Esselunga View from a higher floor will be great Have kettle👍 少數有水煲 早餐算多款，有不停供應 鄰近大型超級市場 5分鐘步行地鐵站

酒店位置很好，在Ferrari廣場附近，走走逛逛很方便。前台服務態度不錯，挺友好。 附近有個超市。 早餐品種很少，而且住了幾天沒見任何變化，給人感覺並不符合酒店加早餐的費用。住了歐洲很多其他的酒店，這家酒店的早餐算是不令人滿意的。

the location is excellent right across the Milano Brignole Rail station, and there are plenty of eateries and shopping nearby. The room is clean, and drinks and snacks in the fridge are free to guests. This is impressive and well received by both me and my wife. The room is quiet, even though our room is right across the elevator. The elevator is one of the oldest I have seen, and it works perfectly. I will definitely recommend this hotel to my friends. Since I booked this hotel more than a month ago, so the tariff was quite reasonable.

We stayed here in March 2023. The room had recently been decorated. You had access to a mini bar (very reasonably priced) and a selection of snacks and a kettle and tea/coffee. There was no safe. There were toiletries provided in the bathroom which was very modern. There was a balcony but not easily accessible. The staff on reception were very friendly and even lent us a charger for one of our phones. They recommended a lovely restaurant around the corner which we enjoyed so much - we ate there twice. The hotel was very close to the train station and as such, we took a trip to Portofino which you should definitely do if you have the time. I would stay here again :)

Holiday visit, chose to stay near airport rather than walk around in old town at night. Hotel was ok but not outstanding, decent room, staff tried hard, but services and hotel a bit tired.

We stayed overnight on out trip from Croatia to France. We chose the hotel as it was easy to access, not far from the autostrada and there was plenty of parking available. The room was a little tired but everything was very clean and worked properly. The restaurant for both evening meal and breakfast was excellent and the staff could not have been more friendly and helpful. Worthy of note is that the evening meal was brought to us on a trolley and the sea bass that was ordered came whole and the waitress skinned and filleted it while we watched before serving it.

The hotel has delivered flawless services to us. The staff - every single one - is extremely friendly and helpful. We didn't go to the spa or fitness room, so no comment about that. The rooms were absolutely clean and functional. Sleeping comfort was very good. There is a valet service for parking (and, if you have an EV, charging) your car. What I would like to mention is that at one point I forgot my card and the cleaning personnel refused to open the room right away but rather kindly requested an ID and contacted the receptionist. I can only applaud at this professionalism. What we really enjoyed was the restaurant and meals served at the bar during off hours. The dishes were nothing short of exquisite. We've had seabrass on a fantastic pesto sauce or duck breast with an unusual selection of supplements that perfectly matched the meat. The desserts were delicious, too. For our children they went an extra mile and created variants - spot on. For lunch we spent around 180 Euros for three people, but it was worth every cent. Negative points are few. The only thing we would have expected a little bit different was the breakfast which is definitely small at a first glance, but you can order additional items that, however, are really freshly made like a fruit salad or egg. Do not expect an opulent buffet. What they are offering is of highest quality, though.