Hotel dengan Bar di Gibbston

We chose this hotel because we expected to enjoy its winery/food. Otherwise, we should have stayed in Queenstown with a lot of restaurants and pubs. As we would arrive in the early evening, we put a note for our hope for experiencing their winery and food (or at least finger foods) when we booked the hotel, and received email that they cannot guarantee but will do their best to serve our need. Since then, no email was sent to us. When we arrived at the hotel around 6 pm, no one was in the information desk, so we had to go to the bistro to find out that they left the key in a safe box without any notice or sending us any email with its password. We had to wait a while for the bistro lady to make a phone call to whom it concerns, which was okay. Worse, we heard that their bistro was reserved for a group event so we could not use the facility at all. We had to drive 15 minutes to a nearby town and bought foods from a supermarket. I think the hotel should have notified us of impossibility of using their bistro/food service due to the group event and we have to prepare for our food. As I checked out, I left a note about the issues, and expected they would send me an email to express their sincere apology. Unfortunately nothing happened so far. Although I liked the room as well as the whole place very much, I think Kinross cottage needs professionalism to run their stay program. It could have been much nicer, memorable stay experience.

Beautifully manicured grounds, stunning views! The lodges are very well appointed, extremely spacious with luxury twin basined bathroom, separate sleeping area, which can be divided off from the lounge/seating area. Small sink and fridge provided with adequate tea/coffee making facilities. There is also a lovely gas flamed fire, which can operate for visual effect, or to warm the lodge, fabulous to sit by if the weather is not so good. Without exception, the staff were more than helpful, welcoming, engaging and couldn't do enough for you, providing recommendations for our onward journey of views, restaurants etc. Breakfast was provided at an additional cost, freshly prepared to order, although we felt the cost of this could have been included given the price of the accommodation. Dining in the restaurant was very good, dishes beautifully presented and well cooked. We tried the complimentary wine tasting, which we thought was a little underwhelming, being offered only 1 white, 1 rose and 1 red to sample, all entry level, with the suggestion to pay for the next level wine tour and tasting. Unfortunately, this was not possible for us due to timings of our visit and ongoing travel commitments. We had wanted to sample wines to select something to have alongside evening dinner, but this was not possible to do. A fabulous place with exceptional staff but a couple of minor disappointments.