George & Pilgrims Hotel

Very good service and everything extremely tidy. Excellent location and

The place was down at heel, a damaged and temporary repair on the window in the room. No easy means of pulling the curtains closed so the streetlighting bathed the room with glare through the night. Generally feels unloved and, given the historical significance and high profile in terms of local amenity the G&P should be much much better than this. The 1980s mega mix which seems to play on a loop during our stay (oh god, not Bono again!) was approaching a 'cruel and unusual punishment' for the staff and certainly not welcomed by us.

Welcoming staff, great location. Rooms in need of a refurbishment, shabby not chic. Breakfast disappointing , no fruit/ healthy options. Expensive.

A mixed experience; it’s a historic centrally placed building with great character. Staff friendly and helpful. My room lacked a TV remote and had a very noisy bathroom fan.

The staff were lovely and really helpful but clearly very over-worked. The property doesn’t deserve them. The bedroom was clean and the bed comfortable but the bath was chipped, the bath side broken, the shower only partially worked and the hairdryer from the dark ages. The public areas were not so much tired as exhausted. Crumbling plaster, stained dining chairs etc. It should also be made clear that access to the bedrooms is only via a narrow spiral staircase. I realise the property is (of course) listed and will never be short of clients because of where and what it is, but it’s in dire need of refurbishment. I must reiterate that the staff were great and really friendly and helpful but it was perfectly clear to me that there are not enough of them. I would not recommend this hotel.

Hotel was dirty and staff were really rude. Decided not to have breakfast there as the cleanliness was poor and I didn’t want to risk getting sick

Wonderful hotel and staff, however the bar area seating and general decor is in desperate need of upgrading.

Have stayed at the George and pilgrims several times over the last 25 years. This time I was very disappointed. Whatever you do don’t get room 14 . First time in this room and the shower wouldn’t hold a temp , 2 seconds hot , 2 seconds freezing cold . It was tiny , barely room to move . The restaurant was changing menus and had about 10% of the menu available, the staff however was very good , no fault to them . This hotel has a lot of character but not worth the price anymore.

I’ve stayed here a few times over a range of years and know how quirky the hotel is. It’s very old and very beautiful. But, now the hotel is barely fit for purpose. Pros: the helpful and friendly staff. They obviously work so hard, but there aren’t enough of them do their jobs to a high standard. George and Pilgrims is right on the high street, perfect for all of the sights and pubs and shopping. Parking at St John’s car-park is directly behind the hotel and inexpensive per 24 hour period. The cons: filthy corridor areas. We checked in at 3pm and the areas still hadn’t been tidied. Piles of bedding in corridor, plastic bags filled with rubbish, drinking glasses, a used razor. Most of it had been cleared over the next hour. Confessional Room: horrible. Boiling hot. Fan provided and windows did open, but let in the smells from the kitchen. Couldn’t leave one of them open as it banged around in the wind. Mattress: terrible. The entire room shabby, worse than shabby. Hole in the ceiling with lining paper held in place with tape. Plenty of tea/coffee in room. Bathroom: scruffy, visible damp, but everything worked. Everything was as clean as it could be. Avoid this room. Room 10: avoid. Boiling hot, although radiators off, hot pipes running along side of room. Window could be opened, but had to be propped open. Bizarre corridor (fire escape route) between bedroom and ensuite bathroom. Corridor lighting flr 2 sometimes worked, sometimes not. Needed iphone torch.