Pengguna Tetamu
1 Mac 2024
If you only speak English and don't speak Russian or Turkish, don't bother going here. Most of the staff are unable to speak much English, they speak broken English, and don't understand it very well. Most of the guests are also non English speaking too. Most or all of the entertainment is in Russian or maybe Turkish ? The 'free' wifi is only accessible on the ground floor, and even then, it doesn't matter where you go, it is so slow, it's not worth doing much with it. Forget watching videos on their wifi ! We were told by someone who purchased the 'premium' wifi, that it too was not very good, and the wifi kept disconnecting. There is also no wifi in the bedrooms, you have to pay for that. For a 5 star hotel, you would expect free wifi everywhere, and at a decent speed. They are advertised as a 5 star hotel, however they don't tell you that the Club House rooms where a lot of people end up, are more like a 2 or 3 star rooms. Only the rooms in the main hotel complex would be classed as 4 to 5 star. The Clubhouse rooms are located on the other side of the road, accessible by a bridge. So if you're unable to walk much, then don't bother booking here. Most of the activities and the beach is located at the main hotel complex. We booked using 'On the Beach', who I personally would never book again with. They don't show any photos of the Clubhouse rooms, only those in the main hotel complex which are a lot better. When we arrived at the hotel at the Clubhouse rooms, we, six of us, were absolutely disgusted and upset as soon as we entered the rooms. We made a complaint to the Reception Desk manage the next morning, who arranged a stay for all of us in the main hotel complex rooms, however we had to pay an extra 10 Euros per room per night. This also happened to a young couple with a baby who arrived a few days after us too, they were also very upset. The day we checked in, a Saturday morning around 12 - 1am, the reception staff member didn't check us in properly. He was so rude when we said that three of the people on who he tied the wristbands on were tied too tight, and slammed the basket of wristbands and scissors on the counter, and went off in his office, leaving us to tie them ourselves ! He didn't give us any wristbands in the first place when we first checked in, didn't tell us what the three 'credit card' looking cards were for (one of us were locked out of our room as we thought we had more than one room key, but we didn't !), and he didn't tell us anything about breakfast arrangements until we had to ask. The 'Guest Relation' person who we were advised to lodge our complaint to, doesn't speak a word of English, so we were batted around between the reception desk and the Guest Relation person. I personally would never book with On The Beach again, not just for the above reasons, but also because when we first booked online, we didn't get any confirmation. I then proceeded to contact them via phone, and was something like 64th in the q
Terjemah