Hotel Mesra keluarga di Gramado

Equipe bem solicita, academia mto bem equipada e com equipamentos novos…spa mto bom e com funcionários que fazem de tudo para agradar…café da manhã sensacional…localização excelente, bem no centro de gramado…em frente a rua torta…estacionamento pago, mesmo para hóspedes…

Hotel muito bom para hospedagem em família, em especial para crianças, pois tem um espaço de recreação super legal. Bom café da manhã, funcionários atenciosos, ambientes internos super limpos e agradáveis. Uma piscina super legal porém não é aquecida. Também percebi que os auditórios são super estruturados, em especial para eventos. Recomendo o hotel.

Melhor hotel que fui na vida, funcionários super educados, café maravilhoso com muita variedade, cama hiper macia, enfim nota 1000! Não vi nenhum defeito, tudo impecável. Parabéns a todos Com toda certeza, quando eu voltar em Gramado, ficarei novamente lá!

The room was pleasant; the grounds very lovely, and the location fabulous. But it’s the staff that absolutely makes this special — everyone is actively helpful and pleasant, and as interested in conversation as we wanted to be. The desk staff reminding me to call down when we wanted to leave so they could get our (rather minimal) bags, but especially the restaurant staff. They made us feel welcome, conversing as much as we seemed to want, and leaving me and my cousin to chat at the end with no feeling of being rushed. Each of us felt like we were recognized; not as “those guests at the corner table,” but as individuals. After an awful experience at another restaurant (we walked out without ordering), this just made the evening perfect. Thank you all for making a rainy stay in a garden city we’d expected to walk around wonderful.

With a stay at Hotel Cercano in Gramado (Gramado City Centre), you'll be a 1-minute drive from Gramado Covered Street and 9 minutes from Snowland Park. This hotel is 0.1 mi (0.1 km) from Orchids Park and 0.1 mi (0.1 km) from Gramado Central Avenue.Enjoy recreation amenities such as bicycles to rent or take in the view from a garden. This hotel also features complimentary wireless internet access, concierge services, and shopping on site.Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily from 7 AM to 10 AM.Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is available for a surcharge.Make yourself at home in one of the 70 individually decorated guestrooms, featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and blackout drapes/curtains.

We realized this is the low end of this growing chain of hotels in the city. Upon entering the lobby is freshly decorated and the staff was polite but things got worse as our days continued. We were waiting in the lobby for our ride when a young man approached us about a discount for looking at their newest property. Now, I'd understand this except for the fact that this property is in need of care. Our bedroom had broken lights, drapes that did not close all the way, a shower that the floor needed repair on, and a room that was in general need of a redo. I went to breakfast and discovered the bee hive where our young man selling the new property came from. As I was chased down the hall by another young man trying to sell me another visit to thier showroom, I managed to get by but decided to skip breakfast not wanting to be engaged a third time by the gang that has base camp outside the dining room. How unpleasant. Worst of all, there is a separate beauty shop in the lobby. My wife needed to get her nails done. She made an appointment letting them know she was a hotel guest. Thier system was down as she booked for the next morning. As you can guess, they had no recollection or record of the appointment and told my wife they were booked solid. When my wife asked to see the owner or manager, she was unavailable but, the girl who booked her appointment appeared. In a wave and com'on, she begrudgingly attempted to take my wife back to do her nails. My wife said, ”not like that I'm not going without even an apology or sorry.” The front desk of this hotel, when asked about a restaurant recommendation, looking confused said, ”oh, a place to eat, uhmmmm, I guess I could look and see.” Well done! I guess we won't be back and we certainly won't be booking at your biggest and newest. We needed a place to get our work done and you provided a slop house with your sales people running around bothering everyone at a hotel you run in need of repairs and remodeling. Well done! If you Google, ”great sales techniques,” you'll find under what not to do, this entire hotel as an example including business you allow to mistreat your guests. There are plenty of places to stay in Gramado, pass on this one and the partner chain hotels unless they are the only one left. The good reviews are apperantly from when closer to the time the hotel was built. Build em and abandon them! Excellent strategy folks.

The room was rather small (we were a party of 2) and we had no view from it. But the room was clean, modern and ac’d. The bed was comfortable enough and the location is excellent, walking distance to the best of Gramado, and right around the block from Rua Coberta. Continental style breakfast was included with our price and was not bad, but there other nicer options walking distance in this amazing city. Check in and checkout was fast and efficient and the staff was friendly and attentive. There’s parking under the building at a daily rate. For us it was cheap with the conversion to US dollars. Would definitely stay here again.

Todos os ambientes, especialmente os quartos, são bastante confortáveis, limpos, organizados e acolhedores. A localização do hotel é ótima e, para tornar melhor, os funcionários são todos bem cordiais, prestativos e simpáticos. Quando me refiro aos funcionários, são todos. Me recordo do nome do funcionário Stanley. Sensacional sua prestatividade. O mesmo vale para todos.

Melhor hotel que já fiquei em minha vida, não tenho palavras para dizer o quão lindo confortável quentinho, e o principal “melhor café da manhã de gramado”

Penginapan kami sangat sunyi, hotel berada di lokasi yang baik, perkhidmatannya baik, kemudahannya baru dan keadaannya baik. Sarapannya berkualiti dan daftar keluar lewat, kerana beberapa tetamu mendaftar, saya meminta invois untuk penginapan atas nama saya dan saya membuat tempahan melalui TRIP, mereka tidak menerima permintaan itu, walaupun saya berpendapat bahawa pembayaran itu dibayar oleh saya sebanyak.