OYO Little Emily

Very good location near the beach and the local amusements. Also very near the town centre. Rooms are clean and tidy.

We stay in a lot of guesthouses as we move around. We don’t leave many public reviews on tripadvisor & google because of what we now do, but every now and then a place does deserve a bit of a constructive writeup. We ran a guest house for over ten years. Negative reviews are something to take seriously and often highlight ‘little’ problems that the operators overlook or where they have let a standard drop. Other negative reviews can simply be someone with an axe to grind to get a part refund but should still be taken seriously and if its legitimate then always give some money back otherwise if they complain to their bank or credit card company and exercise their rights, you’ll end up with the entire fee taken from you by the bank under the credit card agreements. What we’re saying is we’re not easily put off by a few negative reviews. Keep a balance and open mind. We have stayed at other guest houses in the same road and know some of the other owners , therefore through talking to them we had prior knowledge that the Little Emily has recently changed hands and potentially going through a few changes and thats why it ended up on our list of places to visit. We had another business need to be in the area and at short notice at the height of the season finding somewhere starting midweek extending across a bank holiday was near impossible. Most owners want Monday to Friday, Friday to Sunday or Saturday to Saturday. The Little Emily was very accommodating with our dates. This is intended both for the guest that may visit but also constructive suggestion for the owners. It is lengthy though, so stick with it and as a guest you might learn something. Our experience The booking was done direct by phone, no actual problems noted other than the price we were quoted was £5 higher than the booking dot com website, which in our opinion and experience that site should be avoided but that’s another story. We didn’t receive any email or texts confirming our booking, normally something would arrive explaining check in/out times and a bit of info, but not an issue. We arrived at around 2:30pm, front door locked no-one apparently on site. Another family had been there a while and mentioned that they’d been calling the numbers but no answer. Omar I believe his name was, (if it wasn’t then we apologise we were given the wrong name by someone else) appeared a while later announcing he’s the manager and told us all to come back at 3pm for check-in. We came back later, check in was okay conducted in the hallway. The owner isn’t a very chatty person so it was a little awkward but that could be shyness or experience if he’s a new owner and not used to dealing with the public. It really does take a while to build confidence. We had to ask for info rather than it being volunteered, as an owner you get asked the same questions over and over and become very well-rehearsed, another reason for a good booking confirmation document as this is a good place to e

The location is great but the mattress in room 3 was soo poor with no give and a ridge down the middle, it was near impossible to get any sleep. Also, the bed sounded like it was going to break every time you moved, it wasn’t a good experience. I ended my trip a day early as I was soo tired and my back was in tatters. Spend a little extra and stay elsewhere.