Pengguna Tetamu
24 Februari 2025
The experience was far from what was advertised , and I feel completely misled.
Unhygienic and Unclean Rooms – The room and washroom had a terrible stench, the blanket provided was also stinking.
Overpriced for Low-Quality Service – The hotel is nowhere close to the premium experience advertised. The actual condition of the hotel feels like a low-class property, and the price per night is absolutely unjustified.
Unprofessional and Rude Staff – The receptionist was extremely rude and unprofessional, especially during checkout. She called 10 minutes before the standard time and insisted that we vacate immediately, despite the fact that a late checkout request was made. We at least expected a reasonable 45-60 minutes to pack and check out decently, but she showed no courtesy or professionalism. This kind of behavior is unacceptable in the hospitality industry.
False Advertising – The pictures shown online are highly misleading. The actual state of the hotel is completely different from what is shown , which feels like a scam.
Terjemah