I made my reservation for a single room the day before - through my AAA membership. I received a bit of a discount - which was a nice bonus. The first evening I planned to stay (Friday 3/3/23) - I called the hotel directly to confirm my reservations for the next two evenings. I spoke to a gentleman (I think was the Manager, Mr Goswami). The man confirmed that my reservations were received and they were happy to have me as a guest. I got a very welcoming and grateful attitude from the man on the phone. Many of the more ”fancy”/expensive locations all pretty much adhere to many strict policies - many of which turn out to be most convenient for themselves, and many times come as a mild to major inconvenience to the customer. One of the such huge inconveniences to me (with the more ”fancy”/expensive locations) in the recent past has been the hassle I have gotten increasingly more and more over the last few years of - when you mention or intend on paying them with cash, they act like you just asked them if you could urinate in their pool. They treat you like you are a sketchy person trying to get over on them or something. With this hotel - CASH WAS NOT A PROBLEM! I like that. The Manager Mr Goswami served me with a smile and kind words the entire time during my check in. He was happy to accept cash, was glad I was able to get a discount with AAA, and the check in was the FASTEST, least invasive, and pleasant experience I have ever had with travel lodging. He truly seemed very happy that I had chosen to stay at their facility. Also, I locked myself out of my room accidentally on Saturday night. I went to the night window - within 10 seconds Mr Goswami was at the window. I explained, he spoke to me with smiles and a kind voice the whole time. He gave me an extra key within seconds - and even waived their usual fee of $2 for the extra key. I seen one reviewer who made a comment that the management staff/owners - live on the property. As if them living there was somehow supposed to make the stay less enjoyable, or maybe the place was trashy or low class because of this. I propose the exact opposite feelings. I have stayed in several Indian/Pakistani owned places. And, as far as I can recall - they all live at the location they run. In my opinion - this means they care more about service, security, and the well being of the property - it isn't just a job to them - it is their entire life. I don't care if grandma has a room downstairs and she is cooking out on a grill or hanging laundry out - that would mean, if I felt like breaking out my grill or hanging my laundry out - they wouldn't say anything to me. That to me is warm and courteous service. It is strange - in our society we have gotten to where if someone is friendly or relaxed in communicating or dealing with us - we try to make that person seem weird for being a laid back/warm person. It is like most people are brainwashed to believe that everything has to follow strict, sterilized, corpo
Sangat Baik
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