Hotel berhampiran Grindelwald Museum, Grindelwald

Bonjour, Nous avons passé deux nuits dans cet hôtel, lors d’un petit séjour au ski. Nous avions une chambre familiale avec ma femme et mes deux filles ados, la chambre est suffisamment grande et la salle de bain spacieuses également, La jeune femme qui nous a accueilli était très sympathique et a fait l’effort de parler français. Petit déjeuner très bien, il y a également un parking sous terrain a 15€ la nuit, le denier jour nous avons pu y laisser la voiture jusqu’à 15h00. Il y a un arrêt de bus juste devant l’hôtel et les navettes sont fréquentes et gratuites. Idéalement situé à proximité des pistes et des commerces, pas besoin de toucher la voiture durant le séjour. L’hôtel dispose également d’un locale à ski Merci pour l’accueil.

Excitement when we booked the hotel: five stars hotel, a restaurant with 14 points on Gault & Millau, spa and gorgeous views over the Eiger mountain. But disappoin**ent when we arrived. Nobody to greet us or help us with the luggage. The tables on the garden next to the entrance were covered of empty packs of cigarettes and overflowing ashtrays. When we arrived at the front desk, there was only one person, who took care of the couple of friends that were travelling with us, and suddenly a guy appeared that seemed to have just jumped out of bed and hastily took our luggage. As check-in was not until 3 PM, we went out to enjoyed the day. Came back a 2:50 PM and the room still wasn’t available because check-in was at 3 as the front desk person repeated. I would have hoped that 10 minutes to 3, the room would be ready… I was told to wait in the lobby. No drinks. No service. At that point I really was not feeling welcome. The tables in the lobby were covered in dirty cups everywhere. After 10 minutes, I go to the front desk and finally can get checked in. This is when I am handed a pass for public transports and a discount voucher for the ski pass. Would have been more useful in the morning that when the day was over. I then go to the room: no luggage. I had to phone the front desk to get it delivered. The view was as promised: gorgeous! The room however, very meh. It had a vibe of the early 90’s. Carpet’s colours washed off by the sun. Outdated furbishing, bathroom included. Cheap plastic ashtray turned upside down on the balcony that was covered in a fake grass carpet. Certainly not worth 660 CHF a night (ca. 700 USD). We had booked a massage a few weeks prior, lucky for us they changed our slot but we still had our trea**ent. Our friends however, booked in August and the hotel cancelled without any notification because a massage therapist was sick and they reallotted the slot my friends booked to someone else. The gastronomic restaurant was supposed to be closed but our friends managed to get a 7-course menu organized. We were all very excited but disappointed as the dishes got served. First dish was so small we thought it was an amuse-bouche. Then we had a mere soup that was so sweet, it could have been a dessert. And then a scoop of passion fruit ice-cream. I will not mention all the dishes, but the menu was really uneventful and unworthy of a 14 Gault & Millau restaurant. Also no explanation provided about the dishes when they were getting served. At that stage, we suspected it was not the food of the gastronomic restaurant, but they served us the same menu they were serving the night before for New Year’s Eve. Menu with wine turned out to be 230 CHF (ca. 250 USD) per person. Pretty hefty for what we got. After dinner we went to the lobby’s bar for a last drink. Again, the table was dirty and I had to ask the waitress to clean it. Check-out the next day was also very laborious with a guy with messed up hair, again, not a good image for a

스위스 여행에서 저를 울고 웃게 했던 숙소입니다 :) 먼저 시설만 보자면 생긴지 얼마 안 돼서 깨끗하고 좋습니다. 엘리베이터도 있고, 주방도 사용가능한데 식기며 기기며 거의 없는 게 없었어요. 요리하는 데 전혀 문제가 없었고요. 위치는 그린델발트 역에서 걸어서 가면 매우 멀고요, 버스타면 가까운 거리입니다. 🌟첫날 짐들고 걸어서 간다는 생각은 일단 버리세요.🌟 절대 짐들고 올라갈 수 없는 수직 하이킹입니다. 버스 시간 꼭 확인하셔서 타고 가시길 바라고요 (SBB 어플 사용하시면 편합니다) 숙소에서 그린델발트 게스트카드 주니까 공짜로 버스타실 수 있어요. (저는 융프라우VIP 쿠폰이 있어서 사용하진 않았지만요.) 제가 울었던 이유는: 1) 도착하자마자 아무도 없어서 전화걸며 1시간 가량 기다렸으나 아무도 받지 않고 오지 않음, 묵는 분들이 있어서 겨우 로비에서 기다림, 노트북에 다른 번호가 있어서 전화 걸었지만 받지 않음. 2) 기다리던 중 한 남자분께 전화와서 다짜고짜 왜 전화했냐고 함. 체크인 하려고 한다고 하니 오늘 풀 북킹인데 무슨 소리하냐고 함. 내 예약번호 알려 주니 일단 알겠다고 했고, 후에 밖에서 뛰어들어오시면서 여권달라고함. 미안하다는 말은 한 마디도 하지 않았음. (여기에서 매우 화가났습니다.) 어쨌건 결론적으로는 트립닷컴에는 예약 내역이 있지만 본인의 시스템에는 없다면서 제가 그걸 확인해 보게 하고, 방이 없으니 본인이 어떻게든 해보겠다고 함. 근데 태도가 미안해서 어찌저찌 해보겠다는 태도가 아니라 나에게 짜증을 내는 듯한 태도였음. 3)결국 매우 어렵게 방을 만들어 주었다는 듯이 생색내면서 방키를 주었고 우리는 1시간을 기다린 것에 대해 미안하다는 말도, 어떤 보상도 없는게 매우 억울했지만 빨리 방에서 쉬고 싶어서 키를 가지고 올라왔음. 근데 사진에 있듯 테라스가 없는 방을 줌... 분명 내가 결제한 방은 예약화면에 테라스가 있었고 난 그것만을 생각하며 예약한 거라 따지러 갔더니 내가 예약한 방이 그 방이라고 함. (분명 방을 만들어서 준거라고 했는데 내려가서 따지니 그 방이 원래 배정할 방이었다고...) 4)그러면서 ’부킹닷컴‘ 예약화면 사진을 보여주면서 그 방은 테라스가 있을수도 있고 없을 수도 있다는 걸 펄펄 뛰면서 강조하는데, 문제는 나는 ‘트립닷컴’에서 결제했고, 트립닷컴에서 내가 예약한 타입의 방의 사진은 모두 테라스가 있었음. 그렇게 얘기하니 엄청 화를 내면서 무료로 취소해 줄테니 마음에 안 들면 나가라고 함. 솔직히 말해서 난 이 말이 매우 협박으로 들렸고, 그 남자의 태도에 겁을 먹어서 나에게 혹시나 해꼬지를 할까 겁날 정도였음. 내가 여자고 아시안이기 때문에 이렇게 위협적인 태도로 말하는 걸까라고 의심하기도 함. [나는 이사실을 부킹닷컴 고객센터에 알렸고 지금은 내가 선택한 방 예약화면에 테라스가 없는 방 사진도 포함되어 있는 걸로 바뀜] 아무튼 이러한 이유로 매우 화가나고 울적한 상태로 스위스 여행을 시작했네요. ㅠ ㅠ 이 방은 테라스가 없고 구글 후기에 누군가 남긴 것 처럼 나무뷰 입니다... ㅋㅋ 다음에 다시 간다면 이 방이 걸릴까 걱정할 바에 그냥 한 단계 위 방으로 선택할 것 같긴하네요. 그리고 화장실과 욕실이 같이 붙어있는 데 그걸 3개의 방이 같이 쓰는 구조였어요~ 참고하세요.

This is a really nice hostel consisting of 2 buildings. The double rooms are in a separate building, which means it is nice and quiet there away from the groups. The rooms are spacious and clean. The breakfast buffet is great, better than what is offered in some of the less expensive hotels. We had dinner once as well, which was very tasty and good value for money. You can enjoy the sun on the patio. plenty of seating outside and a ”Grillplatz” as well. All in all we had a great stay in this hostel.

Eiger Lodge Chic - Grindelwald: I didn’t realize that the Eiger Lodge was located in Grindelwald Grund – Terminal, not in the heart of Grindelwald. Having noted that, I must say that our 7 nights at the lodge with a room and balcony facing Mt Eiger and sumptuous breakfast, I was happy for my mistake. The lodge is near the Terminal from where we purchased tickets and left via cable car for the Top of Europe – Jungfrau, and took the Mannlichen - Wengen cable cars, as well as the main Grindelwald Terminal train station. There is also a ‘shuttle train’ which runs between Grindelwald Grund and the main Grindelwald town. It’s also a few steps away from the lodge (on the other side). The owner and staff are very personable and very helpful. The lodge is an interesting mix of hostel and hotel. We were in the newly opened ‘Chic’ section. Waking up to those incredible views from our balcony was priceless. Their laundry facility is somewhat limited for the number of guests. Line-up is via the honor system – first come / first can use it. The Eiger Lodge also runs a nearby campsite (5 minute walk). Breakfast can be enjoyed inside or outside. The lodge has an outdoor restaurant (open evenings) with covered and uncovered seating. We ate there several times – good food / limited menu / cold beer. The lodge provides all guests with a free bus pass. We used ours to get to the town of Grindelwald, so we could take the cable car to Grindelwald First, where we also hiked to Bachalspsee and met the contented Swiss cows. Highly recommended.

Our room was opposite the lift, room 208 but we're fine it as not many human traffic movements heard during our stay. Thanks to the hotel arrangement for the room facing the mountains and it was phenomenal and picturesque. Memorable! One thing to note that the door at the balcony was a bit at the loose end, that you have to push really hard to lock it. It was super chilly in the evening, sometimes the warmer works but sometimes it doesn't, in the event if the temperature outside drop to below -10°, the room will be super cold and you have to rely on the blankets to keep you warm instead. Overall, the room, free WIFI, breakfast and public facilities did meet our expectation. The wellness area on the other hand, is a bit over-crowded in the evening and there were no signs of free towel anywhere. I'd figure out myself that the towels are available in each of the compartment in the wellness area as long as there are no other belongings from guests. There's a small playground right in front of the hotel, had some fun with my kid playing snow and slide.

Booked here as close to rail for mountains and town (10 minute walk), plus it looked quaint with good rooms. Price comparable with many as Switzerland is still most expensive country to visit in Europe, reflecting domestic high salaries (maybe 3x that of UK or France). Initial impression not great, as another elderly guest was rebuked at reception when she complained about stairs (a lot) and was told she should have read before booking, no offer to carry baggage. Sort of set the tone for us. A take it or leave it attitude to service? However, chap was polite with us, gave us keys basic ideas, and we paid, as asked, before even seeing room, another no no for us normally. We told him we'd not have breakfast next morning as we were on 1st train up into the mountains. Room turned out to be not that bad, shower room a bit of a pokey after thought. Spotted a nice sharp damaged base to mirror above water glasses, before we cut knuckles on it. Needs replacing. It is an old building, but somebody ought to nail some floorboards down after maybe doing some sound insulation between, as every step on floor above and round about is very very loud, meaning you sleep late and wake early. Some stains on carpet in various places. Having traveeled all day, we opted to eat first night at half board, but wine, coffee and water is all added on at £50!! 2nd night we ate out, and had an uneventful but noisy nights sleep in the creaky ship style room both evenings. Breakfast was good on 2nd morning, even some cooked bacon and eggs - good for Brits. On leaving, reception would not deduct the 2 breakfasts we didn't have, (and which we said on arrival we didn't want) from the meal ”extras” we did have and want (and which we thought would be included), which seemed highly unreasonable, if not totally intransigent and so left a feel of being pick pocketted, as their rooms and prices are not at the cheap end, nor top drawer as in photo on site. Dinner staff were impeccable, if a tad over attentive, the meal was also very good food, so no complaints there except at 40+ per person wine and coffee (and certainly water) should really be inclusive as is our experience most everywhere in France on priced ”menu” perhaps not en carte. So, not our happiest stop over ever, we felt like minor inconveniences at times, not entirely value for money, hence the average score. Probably would not go back.

We stayed 3 nights . The hostel location is a best . It near to Interlaken OST . Nearby with Coop supermarket . Staying here u will feel young and vibrant as hostel full of people . We do enjoy our stay, especially we can enjoy food in the same pantry @ level 1. Sometimes we do share our food . Example I bought extra eggs from coop, I can offer to someone / couple . It’s really good culture of sharing food and not waste it . The stay include hotel breakfast . Location - best . I prefer staying in interlaken OST instead of west Breakfast- good . With bread, yogurt , hams, eggs . Personally I loved the chocolate drink Room- we are lucky to have a double room with own bathroom . Our room is corner room, it bigger space for me to put 2 luggage Noise - yes. As it’s near the train station. To us, it’s ok even the windows is open during night time . As there’s no aircon or fan in the room Bathroom- standard . U need to prepare your own toiletries. Except the 2 in 1 bath shower/ hair Towel - yes u can change your towel with hostel counter staff Hair dryer - upon request . Do put deposit Ensure you made your own bed. Tidy the place .

I was really worried about how good this place is because of the reviews I read, I also thought the room will be too small like London hoyel rooms. Yo my surprise the hotel is Amazing and the standard room size is perfect for one or two people. Bed is very comfy. Also the air conditioning works perfectly fine, I live in a region with cooling is critical and I absolutely liked the room temperature although air conditioning is a real issue in Europe. They have Ritual products in the bathroom, and you can connect your netflix to the TV. Breakfast is very good, hotel has access door direct on train platform (this is amazing) . Staff are professional and pleasant. I looked around other properties in Interlaken East and West, they are mostly tired, cheap looking hotels, the Dorint is a 3 star but my experience is rather 4 star standard. I absolutely recommend it. Don't look elsewhere.

Die Zimmerausstattung ist einfach und eher auf 1* bis 2*-Niveau. Der Innenbereich des Hotels ist insgesamt recht abgenutzt und bräuchte eine grundlegende Renovierung. Obwohl bei der Buchung kostenloses Wifi angegeben war, hatte ich auf meiner ganzen Etage kein Wifi und es gab nur im und um das Foyer herum Empfang. Das Personal wirkte gestresst und recht überfordert. Weder bei mir noch bei einem anderen Gast lag eine Buchungsbestätigung und Zahlungsbestätigung vor, so dass ich zunächst doppelt bezahlen musste, später aber das Geld zurückbekam. Keine Empfehlung!