Hotel Kirchbühl Superior

Highly recommend the view is very good and will return when I come back again

遠超預期的酒店，攜程的酒店圖片真的把這家酒店的檔次搞低了，酒店無敵的好，我們的房間180度陽台，無敵的景色，陽台側面（圖一），陽台正面以及餐廳看出去的景色（圖2-4）。畢竟這麼高貴的地方，心理上也是怕服務員高傲，結果酒店服務人員服務無敵好，孩子要加一個沙發床，瞬間搞好了，吃飯加了15瑞郎的奶酪，服務員給娃詳細介紹了各種奶酪（隨便吃）。一路很少吃到蔬菜，這裏點到了一大盤蔬菜，第二天還為我們客制了一份grilled蔬菜。各種菜也很好吃。雖然4500一晚的價格是貴的，一家三口帶12歲娃，所以要貴點，但是這個景色這個服務，絕對值。

垃圾酒店，位置差到極致 離火車站遠到不得了 接駁巴士只會在check in和check out時有 其餘時間都要自己走下山 大家千萬不要來！ 而且服務差 垃圾酒店！！！

1、門外問老闆（開始不知道他是）嬉皮笑臉説無房間，攜程上訂就有，看我種族不對，不想給住早説自己是boss，我可以走啊；2、多要個毛巾不給，摳的要命；3、超額收費，我已經在攜程付了小童的費用，前台還是要加收；4、不隔音，木頭房，樓上走路，底下咚咚響；5、不建議大家去住

房間沒有空調和排風，這幾天熱，房間不開窗很悶！其他都好

瑞士風光無限，酒店的周圍和客房都還不錯

除了前台服務，基本都滿意。

風景不錯、

Although I know my review won't make any difference to this hotel’s business as this is a very high demand area of Switzerland but I am sure it will help travelers who do good research before planning the travel. Starting with the good, the hotel is in the very scenic location of Grindelwald. The outside location is stunning, but that is where all good things stop. If you don't have a car, don't bother coming here. You will have to do a steep hike of 10 mins from the nearest bus station and 25 mins from the train station. The hotel does offer shuttle for arrival and departure but not for the rest of your trip. Now to the problems we faced in our stay. The first time we use shower in the bathroom all the water leaks onto the carpet in our room. When we informed the staff, they tried to do clean up and informed us it is a known problem in room 305. They called in the manager/owner, who, instead of helping us, became hostile and started shouting at us that we don't know how to shower. The attitude was rude and straightway condescending pointing all the blame towards us. I have traveled to 15 countries in last couple of years which include trips from third world countries to the most touristy cities in the world. This is the worst behavior I have seen from hotel mgmt/staff. We ended up staying up in a damp stinky room for 4 days. No action was taken by hotel staff. The hotel staff behavior was similar in the restaurant and front desk as well. I saw many families complaining about various problems at the front desk and staff was finding every way to put blame back on the guests. To add to all of it, this hotel is quite expensive. Overall, I won't recommend anyone for the stay. I will advise all the folks reading reviews to check the negative reviews, and you will find the common theme of rude staff with similar issues that I reported above. Also, please check my reviews for other hotels, I rarely put any business in negative, but this was the worst behavior I have ever faced so wanted to make sure fellow travelers know what to expect at this hotel.