Pengguna Tetamu
18 Ogos 2021
We had a very unpleasant experience at this property, we arrived at our accommodation and were told that we couldn’t check in with our babies. I previously called, txted and messaged the property via *********** to ensure our babies could come (as the property does have no children under 12 policy) otherwise I would have cancelled well in advance and I explained that to the hosts well in advance, however we were told it was okay. Bizarrely, when we arrived we were told that one baby was allowed but not two. It was an extremely stressful experience, hosts at the property were quite rude and kept changing the reason why the babies couldn’t stay - first that they didn’t have beds for them, then that we couldn’t use our own baby beds in their room and finally that they didn’t want them in the pool/outdoors area. We travel a lot and this is the first time we have had such bad experience, we have a rental property ourselves and we really appreciate what it is like to be a host but this experience was beyond poor. We had to search for another accommodation and drive another 1.5 hr to get there with two 12 month old babies in extreme heat. Hosts didn’t offer any support and were quite rude, after we left they tried to charge our card for this booking even though they wouldn’t allow us to stay. It’s such a pity as it seems to be a really beautiful place but the customer service was appalling. Also, nobody at the property spoke English and I can see from trip advisor that this place is advertised as English speaking.
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