Ulasan Hawana Resort

Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for your continued support and trust in Guangzhou Oriental Havana Hotel, and thank you for choosing to stay again and sharing your experience candidly. We sincerely apologize for any inconvenience or trouble you experienced during your use of the breakfast package. The unclear explanation of the breakfast benefits and the lack of clear on-site communication did indeed affect your stay and failed to reflect the expected service level. Your feedback is very important to us, and we will take it seriously and continuously improve related service details and communication experiences. We look forward to welcoming you back with more attentive and smooth hospitality in the future.

Jawapan daripada Pihak Penginapan: Dear Guest, First of all, thank you very much for your valuable feedback on our hotel. We understand that your experience was unpleasant, and we sincerely apologize for that. Every comment you made made us feel deeply guilty, as our service did not meet your expectations. Regarding your comments about the old room facilities and lack of carpet, the room type you chose had newly installed flooring, so what would you need carpet for? The pictures you took are the same as the photos we posted on Ctrip! Regarding service, we have already provided professional training to all our staff to ensure that each employee can provide more professional and attentive service. We understand that service attitude is crucial to your experience, so we are working hard to improve service quality and hope to provide you with a better service experience on your next visit. Regarding the issue of the lack of bath towels in the room, this should not be the case in principle. The housekeeping supervisor checks each room after cleaning. If such a mistake does occur, you can directly call the front desk, and housekeeping staff will provide you with towels. As for your comment about the noise from sweeping leaves outside early in the morning being unbearable, we need to communicate with the property management company to confirm whether their morning cleaning is causing noise. Thank you for your reminder! We apologize again for any inconvenience caused and thank you for your understanding and support. We look forward to your next visit and will do our best to serve you.

Jawapan daripada Pihak Penginapan: Dear Guest, thank you for your recognition of our value for money, swimming pool, hot springs, and service! We are honored to have provided you and your child with a pleasant vacation. It is our duty to sincerely solve problems for every guest. Regarding your comments about the age of the facilities, the taste of the Chinese food, and the variety of breakfast options, we have noted them and forwarded them to the relevant departments for gradual improvement. Thank you for your objective and fair review. We will continue to refine our service and amenities, and we look forward to your next visit!

Jawapan daripada Pihak Penginapan: 尊敬的客人，您好，首先非常感謝您的點評，很高興您對我們的温泉和桑拿滿意，您提到的泳池問題，泳池本來就是冬天不開放的，一般泳池開放時間是5月1日至10月7日哦。肯定是空無一人呀，想要游泳可以在夏天再次過來遊玩哦，早餐的問題我們已將您的反饋轉達至相關部門，持續優化提升，竭誠期待您的再次光臨。

Jawapan daripada Pihak Penginapan: Dear Guest, thank you for your stay and review! It was an honor to serve you. We appreciate your understanding if there were any shortcomings in our service, and we will continue to strive for your complete satisfaction. We look forward to your next visit! Wishing you a pleasant stay.

Jawapan daripada Pihak Penginapan: 尊敬的客人，感謝您的反饋！游泳池在攜程平台公告有説明冬天不開放的，玩水夏天可以再來遊玩哦，游泳池預計5月份就開放了，提到的自助早餐會優化提升，前台英語溝通不足也會加強培訓，定給您更好體驗！感謝您的點評，祝您生活愉快

Jawapan daripada Pihak Penginapan: Dear Guest, we are very sorry that your stay was not satisfactory, from the room facilities to the breakfast experience, and we feel deeply ashamed and remorseful. We value your feedback and have included it in our key improvement plan. We will gradually update and maintain the room hardware and facilities, striving to improve the details. Thank you again for your review, and we wish you a pleasant stay!

Jawapan daripada Pihak Penginapan: Dear Guest, we are deeply ashamed to receive your review, as we sincerely apologize for your unsatisfactory stay. Regarding your feedback on the outdated, damaged facilities and unsanitary conditions, we have immediately conducted a comprehensive inspection and rectification, strengthening facility maintenance and overall hygiene management. We humbly accept your criticism and will earnestly rectify the issues and strive to improve the overall quality of our stay. Thank you again for your feedback, and we wish you a pleasant stay.

Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for your stay and review! We were honored to serve you and will continue to strive for excellence. We look forward to your next visit! Have a wonderful time!

Jawapan daripada Pihak Penginapan: Dear guest: Hello! Thank you very much for your stay and praise! I am very happy to bring you a wonderful time during your trip. I hope to get your five points next time. Your praise has given the hotel a great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!

Jawapan daripada Pihak Penginapan: 尊敬的客人，感謝您的好評！很高興您對周邊配套和餐飲感到滿意，我們會繼續保持，期待您的再次光臨，祝您生活愉快！

Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for your stay and review! We were honored to serve you and will continue to strive for excellence. We look forward to your next visit! Have a wonderful time!

Jawapan daripada Pihak Penginapan: Thank you for taking the time out of your busy schedule to review the room! We are honored that you have chosen Havana Hotel as your stopover in the middle of nowhere. Our hotel combines accommodation, dining, entertainment and wellness, and every encounter is a fate in Summer Bayna, where all visitors are our valued guests. May the beautiful life be interlocked with you, and look forward to meeting you again in the future to create more pleasant memories for you!

Jawapan daripada Pihak Penginapan: Dear distinguished guests, your praise, simple satisfaction or good is enough to move our hearts! Thank you for your support.we will work harder!