Ulasan YUNIK Hotel (Guangzhou Yongqingfang Zhongshan Ba Metro Station Branch)

Jawapan daripada Pihak Penginapan: 非常感謝您的高度認可！很高興鬧中取靜的環境、通達的交通、寬敞舒適的房間以及熱情的服務能契合您的商務出行需求，我們已做好準備，恭候您的再次預訂！

Jawapan daripada Pihak Penginapan: 非常抱歉讓您在入住期間遭遇了這樣不愉快的經歷，對於2025年12月14日凌晨值班的前台女士的不當服務態度，我們深感愧疚，這完全違背了我們酒店對員工的服務準則，也辜負了您對我們的信任。我們會立即針對您反映的情況展開全面核實調查，一旦確認細節，將依據酒店的員工服務規範與獎罰制度，對涉事員工進行嚴肅的批評教育及相應處理。同時，我們會緊急強化所有前台員工的服務意識培訓，重點完善針對多元客羣的服務禮儀與平等服務準則，嚴格考核員工的服務表現，杜絕此類區別對待的行為再次發生。您提到的問題確實會嚴重損害酒店的品牌形象，我們對此高度重視，後續也會加強日常服務監督，完善客訴快速響應機制，確保每位客人都能享受到熱情、專業且平等的服務。再次向您致以最誠摯的歉意，感謝您及時反饋這一問題，這對我們提升服務質量至關重要。誠摯地邀請您再次光臨我們酒店，我們將用實際行動證明我們的改進，為您帶來滿意的入住體驗。

Jawapan daripada Pihak Penginapan: 尊敬的賓客：您好！感謝您的入住，自己的服務品質，注重客户入住體驗，為您提供“家”的温暖，謝謝您對我們的表揚，您的滿意是我前進的動力，期待我們下次相遇！~酒店總經理：小如

Jawapan daripada Pihak Penginapan: We are deeply sorry for the unpleasant experience your stay had, and we feel remorseful for the issues you raised. Regarding the problems you mentioned, we have immediately arranged for the relevant departments to follow up and rectify the issues of dust accumulation in the room and inadequate floor cleaning. We will immediately strengthen the entire process of room cleaning inspections, retrain our cleaning staff, and refine cleaning standards to ensure that every corner is thoroughly cleaned. Regarding the issues of loose bathroom tiles and windows that don't close properly, the engineering department has expedited the investigation and will prioritize repairing the facilities in the room you stayed in, while also conducting a comprehensive inspection of all rooms for similar issues to eliminate safety hazards. We have recorded the issue of poor view from the shower window in detail and will study optimization solutions to improve the guest experience in this regard. Regarding the issues of the damaged refrigerator and slow internet speed, we will contact professionals to repair the refrigerator as soon as possible, and at the same time, we will work with the network operator to comprehensively optimize the in-room network to ensure stable and normal use of facilities and the network. Thank you very much for your recognition of our bed sheet cleaning and shower facilities. We will continue to maintain the quality of our service in these areas and do our best to rectify all the issues you raised. We look forward to your next visit and witnessing our improvements!

Jawapan daripada Pihak Penginapan: 非常感謝您的好評！很高興鬧中取靜的位置、周邊豐富的配套、精緻的房間裝修與合理價格能讓您滿意，也感謝您對前台先生的認可。我們會繼續用心服務每一位客人，期待您再次光臨，和各國住客一同享受舒適的入住體驗！

Jawapan daripada Pihak Penginapan: Dear guest, thank you for your stay and review! It is our honor to satisfy you. We look forward to your next visit, and I believe each time will be a better experience. Once again, I wish you a happy life!

Jawapan daripada Pihak Penginapan: 非常感謝您為團隊選擇我們酒店！很高興大家都能喜歡，也欣慰近地鐵的便利位置哪怕隱蔽也沒難住您，期待下次還能為您的團隊提供貼心服務呀！

Jawapan daripada Pihak Penginapan: 非常抱歉聽到您的不愉快經歷。我們重視每一位客人的滿意度，並會對此事進行調查和改進。我們會確保酒店員工更加註重客房的舒適度和服務質量，以提供更好的住宿體驗。期待您的再次光臨，我們將努力為您提供更好的服務。

Jawapan daripada Pihak Penginapan: Dear guest, hello! Thank you for your review and sharing. Every good review makes Xiaoru look forward to it. Xiaoru's growth and progress are inseparable from the care of every guest who reviews. Home Inn has always been committed to creating a comfortable, clean, safe and cozy home during the journey, and is a haven for every guest to rest. Looking forward to your visit again! ~Xiaoru

Jawapan daripada Pihak Penginapan: Dear guests: Thank you for your presence, thank you for your recognition of us, and thank you for the wonderful encounter in life. From now on, we will serve you more enthusiastically, harder and more professionally! We also hope to have your continued visit ^-^~ Hotel General Manager: Xiaoru

Jawapan daripada Pihak Penginapan: Dear guest, thank you for your recognition. Your affirmation is our greatest support. We are honored to receive your full praise. It feels sweeter than honey, haha! Xiaorujia has been working hard to create all kinds of beauty along the way. We always strive to pay attention to the details of our service to make your trip rich and colorful. We will also serve every family member with our heart. I wish you a happy life! ~ General Manager: Xiaoru

Jawapan daripada Pihak Penginapan: Dear guest: Hello! Thank you very much for sharing your stay experience with us and giving us valuable comments and suggestions on our work! We have made improvements in a timely manner. We failed to leave you with perfect memories this time. We look forward to making up for it next time (give us a chance!). We are working hard and look forward to your witnessing! I wish you all the best!

Jawapan daripada Pihak Penginapan: Dear guest, thank you for your stay and review! It is our honor to satisfy you. We look forward to your next visit, and I believe each time will be a better experience. Once again, I wish you a happy life!

Jawapan daripada Pihak Penginapan: Dear family, I am very excited to see your thoughtful review. I always believe that good reputation must come from the most sincere recommendation of satisfied guests. Your satisfaction is the greatest affirmation of our service. I look forward to meeting you again and wish you a pleasant journey! ~ General Manager: Xiaoru