Hotel berhampiran Universidad Catolica Santiago De Guayaquil, Guayaquil

We spent three nights here in January 2024, although we originally planned to spend two nights here. There are so many positives about this hotel. We emailed reception, and they sent a minibus to pick us up from the airport. The driver was really helpful and friendly both at the airport and for the short drive to the hotel. Our room was spacious with nice beds and a nice bathroom, and plenty of plug sockets including USBs. We had snacks on the first evening in the Executive Lounge, where there was a good range of food, and a few soft drinks, beer and wine, as well as hot drinks. We had breakfast there on the first morning and were surprised by how extensive the selection was. There was an impressive series of restaurants in the hotel, and we tried a couple whilst we were there, Sal & Pimienta, a snack bar, and Vereda Tropical, a restaurant specialising in meat with indoor and outdoor dining. Both were notable for the quality of food and the level of service, excellent in both cases. We had breakfast in Cafe Colon on the second day and the range of food was even more impressive than the Executive Lounge. As well as standard international breakfast offerings that you would expect in a Hilton, there were local foods - the rice and beans and ham were all delicious - a series of Lebanese breakfast classics, lots of breads and pastries, juices, fruit, and so much more, As with everywhere else in the hotel, the staff were absolutely excellent and couldn't have been more helpful. We spent a little bit of time by the excellent pool and in the spa, which were large, not particularly busy, in good condition, and as with the rest of the hotel, fantastic service. There is a nice, quiet bar at the pool. The pool could can be accessed via the spa, or directly from the hotel. Towels are provided at the spa. On our last day, there were some security issues in the city, and we were very happy that we were staying at this hotel. The staff kept us up to date with what was going on, contacted the airline for us, and when access to the airport was difficult because of the situation, they found a way to get us there, Our flight was delayed by a day, and with a quick call to the Hilton, a room was booked for us and transport was on its way to pick us up. We were greeted like regulat guests on our return. The hotel had excellent security, reassuring in the situation at the time. There were a couple of minor issues - the Hilton reservation system had somehow missed the taxes from our booking, but the hotel managed to get us a slightly lower rate that almost offset the tax impact, and the normal Hilton Hhonors recognition wasn't quite the usual standard - but these were very minor inconvieniences that were more than offset by the excellent facilities and service we experienced throughout. A big thank you to the Hilton for looking after us so well whilst we were there.

Hotel was nice upgrade us to King room, front desk service was great, food service was good too.

Everything was fine except for the food that was served in room service, the pizza was raw and fruit was rotten and when brought to the attention of the personnel they did nothing in regards

感覺很好，位置沒有喜來登那麼中心繁華，但也是有河景的好地段，也旺盛而性價比高。

This hotel is a 5 star all the way !!! Please note that there is the main hotel and the suites next door . We stay in the suites and room has kitchenette , washer and dryer , fridge , microwave , coffee pot , pots pans etc !!! Close to everything and the service here is beyond amazing !!! Room includes a beautiful breakfast buffet every morning . The manager Delores and her team are so organized and nothing ever fall through thr cracks with them ! Sandra the front desk manager and Jose at front desk helped me with all the arrangement's i needed while in Guayaquil !!!! Dont hesitate to book this hotel !!! Shuttle service is included to amd from airport !

房間設施還可以，就是沒拖鞋，沒牙刷，感覺達不到國內4星標準，早餐倒不錯。 樓下吃飯很多選擇，價格便宜，口味很好，

Nice modern clean comfortable city hotel. Hotel shuttle was awesome and appreciated. Hotel checkin quick, and front desk staff all helpful and very professional. Breakfast buffet one of the best, with plenty of seating and enormous options. Hotel had ample security and was securely connected to the largest mall in the country. Mall had everything from upscale shopping, to MaxiMarket grocery store. Hotel Restaurant on site very good. Hotel had several nightly entertainment events scheduled. Hotel does have a bar, gym, dry cleaning, pool, mini bar, room service, and everything you expect from a four star hotel. Again, airport shuttle, fantastic breakfast, safety, and great staff made my stay excellent. Highly Recommend

The room is clear and large, close to airport, highly recommended for tourism and vacation people

My stay was limited to an overnight between an air flight and a cruise. The entire experience was well worth it. I was picked up after midnight by the hotel transportation, quickly taken to the hotel and booked into my room and, in the morning, I was equally well treated in checking out and obtaining transportation to the cruise ship. The people that I had contact with were friendly, efficient and well-prepared to meet my every need.