Cari Rumah tamu di Bonfim

This place is actually an old motel that has clearly gone bankrupt and still tries to get naive customers to a trap. It smells of mold, there is no shower ( just a broken whirlpool ), there is no maintenance and the staff is clearly unwilling to look after the guests. To make it worse - if possible - they tried to cheat Booking pretending I was not there ( although I have my credit cards statements to prove ) just not to pay their commission. When I wrote this on the Booking review the owner was extremely impolite and aggressive , as his plote was denounced. Honestly, it makes no sense staying there even if it was for free. Run away from this joint!!

We were aware prior to our arrival that Reception would be closed so we rang the number provided as we left the airport and the owner had arranged for someone else to be there to greet us. However, the lady spoke very little English (and we speak no Portugese) so check-in was lengthy and difficult as she was using Google translate. It was not the best first impression and having read more reviews on our return home, we clearly missed out by not having the personal experience at check-in and missed some information eg cooked option at breakfast! Our room (with garden access and balcony) had lovely high ceilings, it was clean and the bed was very comfortable but the facilities were very basic. The air conditioning unit was not working on our arrival so the first night was unbearably hot (it was repaired the following day after reporting it to the owner) but there were no dials to change the temperature - it was set low but I would have preferred the room to be cooler. There was no safe in the room which we expect as standard to be able to store our passports etc securely. There was no storage ie chest of drawers or wardrobe - there was a wire with coathangers at the back of the built-in bathroom. Any noise from the bathroom could be heard in the bedroom and the shower was tiny (although pressure was good). There was a luggage rack for the suitcase. The kettle was on a small desk which had no socket nearby so it had to be boiled on either of the bedside tables. There was no fridge so drinks were not chilled and no option to have milk in our tea. Breakfast - the continental was varied and tasty but we were not aware that there was a cooked option. 8-10am did not work for us - too late for our day trip to the Douro Valley (first morning) so only ate breakfast on day 2. We were provided with a couple of pastries and carton of orange juice for day 3 as we had an early flight. Overall we expect our holiday accommodation to be better than home and this room was not up to standard - it was underwhelming and disappointing.