Red Level at Gran Melia Palacio de Isora

Incredible and excellent service done in a relaxed and cosy but very efficient way. Very cheerful, polite and over the top helpful really lovely staff particularly Dieny, Dean and Mohamed. Also very lovely were Clara, Lucas, Enrique, Mario, Lea and many others. Dieny and Dean should get a promotion. They are soooooooo fantastic and made me very at home. I love the atmosphere that all the sweet staff create. The room maids were so nice aswell. High quality all round. Lovely breakfasts. Well done. Highly recommended. I’ll be back! 5 stars. Thank you very much. ❤️♥️ With love and gratitude.

Wonderful experience in the, “Red Level” area. The private areas made a huge difference with crowds, noise, and comfort. We emailed what reservations we wanted and they took care of it all for us where as others I think are able to do it in the app. The Bali bed experience was awesome, highly recommended with the little private curtains and concierge button for services.. don’t feed the birds or they’ll come back in droves like a horror film. The weather was incredible, that was one of the biggest draws for me. Perfectly warm but with a cool breeze that’s not going to make you cold just allows you to feel nit miserable hot. The transfer was fast and easy, we booked it via email to the hotel and the driver was waiting with our name on a paper. The food. I was pleasantly surprised by all of the food. Never had a bad meal or bad experience. In Pangea they have a special area away from the crowds by a little koi pond which was nice. The Palle was fantastic… the ice cream scoopers were the most delightful. Lots of available food and none of it was bad. There’s fruit and rando snacks available most of the time I think when it isn’t meal time. Agave by the pool in front of the gym was really pleasant. Mexican food, all great. The guac starter is a must and large enough to share. Can’t go wrong with the quesadillas for anyone. Duo is at the back left corner of the main plaza area where the entertainment next to Nami (asian). The steak was really nice, cooked perfectly for my wife and I. Little salty at first but I loved it. It was also a very relaxing experience. Nami right next to Duo with the same podium for reservation check. It was nice with sushi and all kinds of Asian food, we loved it. Some of the guests were having a special Teppanyaki grill experience which looked nice. La Terrasse was a very nice taster menu, a very pleasant experience when the sun went down a bit, I’d do either a 6:30 or 9:30 reservation if you can so the sun isn’t in your eyes. Breakfast, we had Pangea and the red level breakfast. Pangea was always real busy after 8am and I would definitely forgo for the red level experience. We had all of the breakfast on the menu and loved it all. Oasis was very nice as well, we had lunch only there and enjoyed it, no need for reservations for any lunch if the restaurant is open for lunch that day. Spa, we weren’t wild about it, the ladies were nice and professional for our couples massage but I’m not sure I’d do it again. We didn’t use the water area but you do need to book it if you want to. One suggestion is to arrive an hour earlier to user the little whirlpool and small pool in the massage area before the treatment. The Red level for families area near the gym, I wasn’t sure it was actually a part of the Red level, it was less per night than the actual red level reservations, we went inside and were delighted for some AC, soft serve ice cream, espresso machine, and snacks. All pools were nice, the adu

The first experience was with the reception concierge who took care of our luggage when we arrived too early at the resort. Still, they waived any worries away, then took us to the main reception for check-in and while waiting for registration we were offered glasses of cold Cava of excellent quality. We were served during our registration process and never felt better at any of our five-star hotel reception experiences ever, we used the available time to walk around on the premises to get equally beautiful exotic walkways along the grass and palm trees and began our anniversary weekend first time with Melia Resorts. When we finished our round, the concierge picked up our luggage placed them in a golf cart and brought them to our Red Level service centre, the driver was Dieny Mayordomo, and he was just a lovely person making us feel the warm welcome we experienced the Caribbean with his generously smiling face and positive and respectful communication. Palacio De Isora is a big resort with lots of restaurants and relaxing areas with drinks or just a book, the saltwater pool was simply amazing and thanks to our anchor in the Palacio, the wonderful Dieny who took us around and showed us walkways and how easiest get to these various placed we were eager to experience his presence and his way of making us feel special among hundreds of tourists cannot be paid for in money. He was like meeting an old friend, simply easy-going. Our room was delicate and well equipped, the outside jacuzzi was relaxing before bedtime and the cleanness was impeccable, one of our highest criteria in hotels and resorts. Breakfast was simply high delicious quality, lunch even more like six stars as were the services and every guest we spoke with said the same, the restaurants we visited was a good experience we enjoyed fully. The day we were ready to leave we were picked up by our Dieny and he followed us to the last handshake, he is a true gentleman and a wonderful person we cannot thank him enough and we will see him again. Maybe he then oversaw customer relations or was part of the strategy team, he delivered a great Five-Star-Impression as did others but a special experience for us. We thank all Palacio De Isora Resort staff for providing an unforgettable stay and we will now look at Gran Melia when we travel from now on to new destinations being your ambassadors, thank you and see you next year again. Thank you Rita & Asle