Red Level at Gran Melia Palacio de Isora

As always - brilliant!!! We had a wonderful time. The hotel is fabulous, the grounds are stunningly beautiful, the restaurants are amazing, the pools are incredible and the staff are super friendly, helpful and efficient. This was our fifth stay, we will be back.

Just got back from a wonderful stay at this hotel with my husband and parents, and we’re already looking at booking again for next year. The rooms are spacious and clean, and the bed is extremely comfortable. We spent most of our time during the day in the red level pool area. It was so relaxing there and the pool staff were absolutely brilliant. This was a general theme actually - we found all of the staff at the hotel to be very friendly, efficient and proactive. The spa was great too. My mum and I had hot stone massages and would highly recommend! There were a few small things that we felt could be improved. Restaurant bookings on the app were near impossible, but thankfully the reception staff were great and were able to take care of this for us. It also would have been good to have a few more staff on hand in the restaurants as it was clear that there were occasions where the staff were rushed off their feet. We opted not to go to La Terrasse due to the menu limitations (there was a lot of overlap between the set menu options and there were a few things we knew we wouldn’t eat) - it would be great to have a bit more flexibility so that we could enjoy the beautiful setting. Finally, we would have liked to see the all inclusive drinks finish a bit later than 11pm. However, all in all, we had an incredible time. We will definitely be returning!

My wife and I stayed in a lovely room in the adult’s only Red Level. We were n the first floor corner, and had a Bali-Bed outside our porch that was great. They have the largest infinity poo in all of Europe, and too many other pools to count. The Pangea restaurant was amazing wit it’s varied options or well prepared options, as vegans it was superb. My wife and I caught a bug on our prior trip that became ore symptomatic there, and the staff helped us find a pharmacy and recommended free room service, and later on that day, called our room to check on us and see if we had any needs – twice. Off grounds the black sand beaches and February crashing waves are spectacular. Loved every moment (except the sick part). Wish the Canary Islands were closer to Chicago. The staff are rockstars.

First of all we agree with lots of the positives in the other people's reviews. Red level is worth paying for, Generally excellent service, beautiful location, high standard room, a lovely oasis. The staff were consistently very customer focussed with rare blemishes. It didn't start quite as we had expected. When we arrived in the common reception area we were asked to wait for Red level staff to collect us and frustratingly they forgot about us. We sat for 30 mins before we reminded them we were still waiting and we had arrived. The hotel is like a village rather than a normal hotel and I would say that while we stayed we learnt to remain outside the shared communal areas, screaming kids and general busyness. Life was best in the Red level bubble. Our experience when was there was enough space and sun beds available and every morning we walked the beautiful promenade and found plenty of sunbeds in the afternoon available without having to claim one with a towel in the morning. The Red level food and drink was superb and we were full of positives of our experience. We stayed half board for a week and you had to on occasions eat in restaurants in the communal areas. It was our only gripe with the hotel. Our dinner experiences varied between red level superb and average hotel food. The contrast we felt was extreme. We intend to stay again. We have read in these reviews that other people stayed B&B, we might consider that option next time, it might be a better idea. Eat in the hotel when there were Red level dinner options and eat in the adjacent town on nights there were none.

Wonderful experience in the, “Red Level” area. The private areas made a huge difference with crowds, noise, and comfort. We emailed what reservations we wanted and they took care of it all for us where as others I think are able to do it in the app. The Bali bed experience was awesome, highly recommended with the little private curtains and concierge button for services.. don’t feed the birds or they’ll come back in droves like a horror film. The weather was incredible, that was one of the biggest draws for me. Perfectly warm but with a cool breeze that’s not going to make you cold just allows you to feel nit miserable hot. The transfer was fast and easy, we booked it via email to the hotel and the driver was waiting with our name on a paper. The food. I was pleasantly surprised by all of the food. Never had a bad meal or bad experience. In Pangea they have a special area away from the crowds by a little koi pond which was nice. The Palle was fantastic… the ice cream scoopers were the most delightful. Lots of available food and none of it was bad. There’s fruit and rando snacks available most of the time I think when it isn’t meal time. Agave by the pool in front of the gym was really pleasant. Mexican food, all great. The guac starter is a must and large enough to share. Can’t go wrong with the quesadillas for anyone. Duo is at the back left corner of the main plaza area where the entertainment next to Nami (asian). The steak was really nice, cooked perfectly for my wife and I. Little salty at first but I loved it. It was also a very relaxing experience. Nami right next to Duo with the same podium for reservation check. It was nice with sushi and all kinds of Asian food, we loved it. Some of the guests were having a special Teppanyaki grill experience which looked nice. La Terrasse was a very nice taster menu, a very pleasant experience when the sun went down a bit, I’d do either a 6:30 or 9:30 reservation if you can so the sun isn’t in your eyes. Breakfast, we had Pangea and the red level breakfast. Pangea was always real busy after 8am and I would definitely forgo for the red level experience. We had all of the breakfast on the menu and loved it all. Oasis was very nice as well, we had lunch only there and enjoyed it, no need for reservations for any lunch if the restaurant is open for lunch that day. Spa, we weren’t wild about it, the ladies were nice and professional for our couples massage but I’m not sure I’d do it again. We didn’t use the water area but you do need to book it if you want to. One suggestion is to arrive an hour earlier to user the little whirlpool and small pool in the massage area before the treatment. The Red level for families area near the gym, I wasn’t sure it was actually a part of the Red level, it was less per night than the actual red level reservations, we went inside and were delighted for some AC, soft serve ice cream, espresso machine, and snacks. All pools were nice, the adu

From arriving to departure we were continually impressed by the hotel. The level of service was excellent throughout our stay. Our room was ocean facing and it was spacious, comfortable and clean. The Red level pool and garden were both very clean and well maintained as was the rest of this huge hotel. It was probably the biggest hotel we have ever stayed in yet it felt personal and was very well designed into different areas that all felt much smaller and great to explore. The restaurants were varied but with plenty of choices to suit all tastes. The Red Level was superb with drinks and nibbles provided throughout the day and afternoon tea at 5pm it was well worth the extra expense. The hotel was exceptionally well run with fantastic staff who were friendly and professional, they went out of their way to make suite you were having the best time. A big shout out to Ray and Jose who were so lovely to us and really made us feel welcome and appreciated. This was a last minute booking to get some sunshine and we thought that a Melia hotel would fit the bill but to be honest we did not expect it to do amazing. Thank you for making our week so full of sunshine in every way, we will definitely return very soon.