Hotel Calgary dengan Gim

I am a customer living in 407 on 9th of November in Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel. . I am writing to complain  the lady on the front desk. She treated me not respectful. When we checked in, I am asking if we have hot spring, she replied several what? And correct me “hot tub” such as I am lack of knowledge. Later, I want to use Landry room and change dollars with them. They gave me several two dollars, and the washing machines only accept 1 dollars, which they should have known at first place. So I went back to the front desk to ask for 1 dollars again. And at that time. There is one guy lining in front of another front desk server. And the lady was answering the phone.  So I naturally stood in front of her desk and waited for her. And I asked her to change 1 dollars for me since they didn’t know. And then she asked me” don’t u notice there is a line? You should wait after it.” So I was so embarrassed to find out I cut in line. So if she is really mindful about me cutting in line, Why not telling me to wait after? Or just remind me in a more respectful way assuming I really don’t know there is a line? Either way will have same effect and I would be acknowledged in a not embarrassing way. And again, the washing machine only accept 1 dollar and they did not know, is their job dereliction. I am very concerned how your service match up with your high level of fees.

Not our first time staying here -but we left with a sense of frustration today! It began when the front desk couldn’t find our reservation - twice ! (despite a phone call 2 hours prior to check in). Had to take my driver’s licence and go “somewhere to talk to someone in the back” - then he came back (after 2 or so  minutes) and “magically” the reservation had been found. Unnerving for my identification to disappear from my sight. No explanation offered. Frustrated again at check out when the desk clerk tried to charge us for something from the snack bar in our room - we had literally left our room 2 minutes before. Couldn’t tell us what item we had “consumed” (we hadn’t consumed anything - especially at those prices!) and then when asked how they could possibly know within 2 minutes (of us leaving our room) that an item had been consumed - they became very defensive and couldn’t actually answer the question of “how do you know what to charge us for” and the response was “it’s for the report at the end of the day - no one is saying you actually took anything”. Except that’s exactly what the desk clerk said the charge was going to be for - “an item from the snack bar for a total of $4.20”. After challenging the charge we were told that no charge would be put through on the credit card. Made to feel like we had “stolen” something when we asked for further clarification on the charge. “No apologies or thank you for staying with us”. Disappointing. Side note - Service in the ****** was great - including the restaurant.

I always enjoy my stay at Deerfoot Inn & ******. The purpose of my trip was to hang out with my sister and catch up on our lives. The deluxe queen room was spacious and welcoming. I found a stain on the top sheet when the cover topper fell away. Just looked like a coffee stain, but jeez?! We went down to the buffet for supper, and the prime rib and scalloped potatoes were delicious, as well as the other entries. After we ate, we sat in the lounge next to the restaurant. I loved the big, comfortable chairs we chose to sit on. When I got up to use the ladies' room, my hips were out of sorts for several steps because the chairs are sitting too low. May I suggest they update the furniture as I noticed other older guests having the same issue.

밤중에 와인 오프너를 요청하러 프론트에 갔는데, 직원분께서 아주 친절히 응대해주시고 직접 열어주셔서 너무 감사했습니다. 객실 카드 키 잠금 말고도 수동 걸쇠가 두 개나 있어 안전했고 복도에 있는 자판기도 편리했어요. 또, 공항까지 무료 셔틀 이용 가능해서 좋았고 조식 과일이 특히 신선하고 맛있었습니다😊 한 가지 아쉬운 점이 있다면 어메니티에 페이셜 솝 말고도 일반 핸드솝이 포함되어 있으면 좋을 것 같습니당

I booked the suite for my stay and it looked exactly just like how it was advertised. I was impressed by the cleanliness and the cute tiny quirks of the room. The bed was insanely comfortable and the duvet surprisingly kept us warm. Overall this hotel is fantastic. The servers during breakfast were very kind and attentive. 10/10:)

I'm not the one that leaves bad reviews but I have to do this . This isn't your typical holiday inn you're used to . Far from it . Stains on blinds, not the typical spacious room I'm used to . The heating system made constant dragging noise at intervals all night . We couldn't sleep . Not what I was expecting . Then I called to see if there was an option to get the room upgraded , the lady that picked up was too eager to shut me off . There was no professionalism . Microwave was making creaking noise and the tv wasn't working when I checked in though that was fixed promptly when I called them in . I'll give them a 5/10. I've been to other Holiday Inns in Edmonton, and they are top class with very decent people at the front desk . This is just one old hotel trying to live up to the franchise name. Not close !!!!! Never again!!!

酒店很新，新裝修過 洗護用品還可以 值得推薦 衹是空調不好操作 早上想用咖啡機弄個咖啡，打開裝水的後面 滿滿是灰塵 這個是不是應該被好好改變 衞生：衞生細節不好，特別咖啡機衞生 就是沒有打掃過，全是灰 設施：新 環境：好 服務：性價比高

All staff, from front desk to engineering maintenance, are great. The restaurant breakfast staff might want to smile too. 😊

This is my second visit this time it was perfect they renovated it since i walked in smells sooo clean and fresh the housekeeping manger sooo helpful and kind The buffet for dinner amazing Indian cuisine over all very nice experience especially at the pool

This motel is not Econo Lodge in & suites university. Which we stayed also, and was much better than this one (econo lodge motel village). The room was small and the bathroom smelled unpleasant. The smell came from the shower curtain, which touches the bath tub water. When taking a shower, the water doesn't drain as fast so your feet end up soaking in that water along with the smelly fabric shower curtain. Also, the bath was weirdly higher than the ground so be very careful when getting in. During our stay, there were several bugs that found their way into our room during the night (Mosquitos, flies). The buzzing sound prevented us to sleep so we had to kill the bugs and go back to sleep each time. We also had problems with our room key, we had them replaced several times and you have to slide the card quite a few times before it unlocks. I think it's loose and you need to get the exact right angle, which is annoying when you have your hands full. I recommend the other econolodge situated behind this one. The staffs here are very friendly. For breakfast, they offered coffee, tea but without lids. There's bread and juice served in a solocup (but u can just use the coffee cup). There were muffins. If you have allergies, I suggest you to bring your own food. The price for this motel vs the other econolodge were the same. We try to avoid staying at the same place for our whole trip in case we don't like our room but we ended regretting not booking the other econolodge for our entire trip.