PPengguna TetamuIt’s the best for a person who has overnight layover! Like they are trained for that specifically.
Free shuttle bus any time is real! But I couldn’t contact them by email though. Gotta call them, hope they fix that, I emailed a lot prior to my trip too.
And the staffs are so kind that it made me feel safe and secure that I will not miss my flight 😌
If you have to leave early for flight before breakfast time. They will give you muffins and apples!
The room was so big and nice, I wish I didn’t have the flight to catch so I can keep sleeping in that humungous king bed.
There’s an atm at the lobby.
PPengguna Tanpa NamaI am a customer living in 407 on 9th of November in Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel.
. I am writing to complain the lady on the front desk. She treated me not respectful. When we checked in, I am asking if we have hot spring, she replied several what? And correct me “hot tub” such as I am lack of knowledge.
Later, I want to use Landry room and change dollars with them. They gave me several two dollars, and the washing machines only accept 1 dollars, which they should have known at first place. So I went back to the front desk to ask for 1 dollars again. And at that time. There is one guy lining in front of another front desk server. And the lady was answering the phone. So I naturally stood in front of her desk and waited for her. And I asked her to change 1 dollars for me since they didn’t know. And then she asked me” don’t u notice there is a line? You should wait after it.” So I was so embarrassed to find out I cut in line.
So if she is really mindful about me cutting in line, Why not telling me to wait after? Or just remind me in a more respectful way assuming I really don’t know there is a line? Either way will have same effect and I would be acknowledged in a not embarrassing way. And again, the washing machine only accept 1 dollar and they did not know, is their job dereliction.
I am very concerned how your service match up with your high level of fees.
PPengguna TetamuOn the website we chose a room with a jacuzzi, but when we checked in, it turned out that the room was given without it. My husband and I were not happy because we expected one thing, but it was completely different. Moreover, the price was higher than a regular room. At the reception, the man did not want to clarify this issue and said that it was all the fault of the people who put false information on the website. There was no tea in the room, only coffee, which I don't drink at all. There was no ordinary water. Also, when we went to bed, we turned on the heat, because the room was cold, but when we woke up in the morning, our noses were stuffy and the air conditioner was working very loudly, and we realized that it was working all night, it was cold. There were no things like bathrobes or slippers in the room, which also outraged us. In general, the hotel did not make a great impression and satisfaction that we would have liked.
PPengguna TetamuThe building and facilities are very clean, and the breakfast area has a pleasant atmosphere with a nicely presented food selection. Overall, it was excellent.
One small note: the staff sometimes seemed a bit rushed to take away forks and knives. A little more time would be appreciated.
Overall, it’s a great hotel for families.
And a funny moment — my Cheetos got stuck in the vending machine, and because my English is limited, I ended up giving up 😄
AAy-selWonderful service, the hotel personnel is one of the best in my experience, especially Ivy and Ar Rum who were very welcoming, helpful, and professional. The the service they provided and the way they portray the the best possible hotel experience is what you expect when you travel. Thanks to the hotel personnel my stay was at Ramada was a great experience. I would definitely recommend the hotel only because of its staff.
The hotel itself is very old and requires to be renovated. However, it was impeccably clean, well done housekeeping.
Every single person I met who works for the hotel was very friendly and pleasant to interact with.
PPengguna TetamuWe were a tad alarmed when we first walked into the lobby as there was construction going on in both the lobby and breakfast area. That said, our accommodation was great and each morning the breakfast room had been tidied up of construction and we were greeted with a variety of breakfast choices, which we very much enjoyed.
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