Cari Hotel 3-Star di Calgary

I am a customer living in 407 on 9th of November in Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel. . I am writing to complain  the lady on the front desk. She treated me not respectful. When we checked in, I am asking if we have hot spring, she replied several what? And correct me “hot tub” such as I am lack of knowledge. Later, I want to use Landry room and change dollars with them. They gave me several two dollars, and the washing machines only accept 1 dollars, which they should have known at first place. So I went back to the front desk to ask for 1 dollars again. And at that time. There is one guy lining in front of another front desk server. And the lady was answering the phone.  So I naturally stood in front of her desk and waited for her. And I asked her to change 1 dollars for me since they didn’t know. And then she asked me” don’t u notice there is a line? You should wait after it.” So I was so embarrassed to find out I cut in line. So if she is really mindful about me cutting in line, Why not telling me to wait after? Or just remind me in a more respectful way assuming I really don’t know there is a line? Either way will have same effect and I would be acknowledged in a not embarrassing way. And again, the washing machine only accept 1 dollar and they did not know, is their job dereliction. I am very concerned how your service match up with your high level of fees.

It’s the best for a person who has overnight layover! Like they are trained for that specifically. Free shuttle bus any time is real! But I couldn’t contact them by email though. Gotta call them, hope they fix that, I emailed a lot prior to my trip too. And the staffs are so kind that it made me feel safe and secure that I will not miss my flight 😌 If you have to leave early for flight before breakfast time. They will give you muffins and apples! The room was so big and nice, I wish I didn’t have the flight to catch so I can keep sleeping in that humungous king bed. There’s an atm at the lobby.

We had a quick overnight stay. Used the shuttle service at 10:30 p.m. It was reliable. The elevator was broken for our stay but they seem to be very on top of trying to contact people about this issue prior to us staying. The bed was a 10 out of the 10, probably the most comfortable bed I've ever slept on. I was sad that I had to get up so early to catch a plane home. The location is perfect for being super close to the airport, however there is nothing around for late night dining and the restaurant closed by the time we even got there. If they had some food options even grab and go stuff that would be very helpful, I didn't feel like waiting for Uber eats, and I didn't have a vehicle. My only ick, was that it slowly starting to see wear and tear, but it's not being upkept. Minor things, but like the doors had paint chips at the bottom, it didn't affect my stay.

The first step walked into the hotel, the receptionist greeted us very friendly, and we were very happy to the room we booked was very spacious. It was equipped with a proper kitchen and good counter. opposite to the kitchenware, the toilet, showering area and toilet sink counter are spacious. LED light around the huge mirror with bright lighting, which is very good for make up. The living room has a TV, couch and dining area with 4 chairs. The TV has YouTube, Netflix and casting function. The bedroom is huge, heater is quiet, and the mattress is at medium softness. I had a good sleep before rushing to the airport in the early morning. It’s shamed that I didn’t get a chance to use the hot tub and gym, as they only open from 6.30am to 10pm.

Really large, beautiful rooms. Unfortunately too far from city center to walk Additionally only few Restaurants in walking distance. Room of indoor pool was too cold - why is the air conditioning running all the time even when weather is not too hot? So no desire to use pool - different then planned

Excellent place to stay if you are flying. They have airport shuttle that is available at anytime for pick up or drop off. Front desk is very polite and friendly, the room is clean plus a welcome signage at the tv is beyond expectation and 24/7 coffee is perfect especially for those who need to check out early in the morning. We will definitely recommend this to our friends and family.

From the welcoming environment to the thoughtful amenities, my stay at the Hilton Garden Inn Calgary Downtown was nothing short of excellent. The staff went out of their way to ensure I had everything I needed, and the overall vibe of the hotel was both refreshing and relaxing. Whether you’re visiting for business or leisure, this hotel offers a perfect blend of comfort, convenience, and genuine hospitality.

Overall, the hotel is very nice and well-equipped. The room was spacious and had everything we needed for a comfortable stay. There is also convenient parking, a pool, and other great amenities, which made the experience even better. However, there was an issue with the pricing that left us confused. I originally booked the room for $129, but at check-in I was charged $154 without any prior notice or explanation. Since we had been traveling for about 10 hours, I only noticed this the next day. To make things more confusing, the receipt I received later showed $132. While the difference is not huge, having three different prices without clarification felt uncomfortable and a bit disappointing. Because of this, I would think twice before booking here again.

酒店很新，新裝修過 洗護用品還可以 值得推薦 衹是空調不好操作 早上想用咖啡機弄個咖啡，打開裝水的後面 滿滿是灰塵 這個是不是應該被好好改變 衞生：衞生細節不好，特別咖啡機衞生 就是沒有打掃過，全是灰 設施：新 環境：好 服務：性價比高

This is my second visit this time it was perfect they renovated it since i walked in smells sooo clean and fresh the housekeeping manger sooo helpful and kind The buffet for dinner amazing Indian cuisine over all very nice experience especially at the pool