Hotel Campbell dengan Gim

I wanted a nice clean quiet room to prepare for and recover from a procedure at a stanford clinic. The website and reviews for this hotel fit the bill and I was willing to pay the higher price. Nothing was as represented- look closely at those fotos- the rooms are old, shabby and not clean. The toilet was loose from the floor. The tub stopper was broken (something I needed to work to take a sitz bath). The sink didn’t drain (improperly installed -no slope on the drainage line). The walls in the room were a hideous brown, adding to the dark dirty feel of the room. And the noise! All night long you can hear people going up and down the stairs to their rooms on the second level. There’s no sound insulation. If you want a nice clean fresh quiet hotel, this is not it.

Very cosy place. Good location with restaurants/ shops around. Hospitable staff too.

單人間照片，房間很大很乾凈，周邊很安全，有停車場很寬敞，有吹風機，電視節目很豐富，前台服務態度很好，注意下和國內不一樣的是沒有拖鞋牙刷牙膏

I am writing to express my profound disappointment and concern regarding the treatment my partner and I received during my stay at Town Suite San Jose Campbell. The series of events that unfolded were not only distressing but also completely unwarranted. Initially, I was accused of not being on a personal vacation, which was a baseless and offensive allegation. Following this, I was further accused of possessing a fraudulent explorer rate form. These accusations were particularly shocking, considering my family’s long-standing relationship with Marriott, as both my grandmother and aunt have been employees for over 20 years. The manner in which the staff Akta (Front Desk associate) , Hema Vasanji (General Manager) , Vicky (Operational Manager ), approached these accusations was highly unprofessional. I was confronted with a rude and aggressive attitude, culminating in them banging on my door and demanding that I check out immediately due to supposedly exceeding the hotel’s stay policy. Such an approach was not only unnecessary but also created a highly distressing situation. Upon requesting to see the hotel’s policy regarding the duration of stay, I was presented with a document hastily prepared in a Word file. This lack of preparedness and the informal nature of the document raised serious doubts about its authenticity and further demonstrated a lack of professionalism on the part of your staff. Had this policy been clearly communicated and established, I would have been more than willing to comply with it. A simple, polite conversation would have sufficed to clarify any misunderstandings. Instead, the staff chose to engage in confrontational and rude behavior, coupled with poor communication and misinformation. This not only escalated the situation but also left a lasting negative impression.