Hotel Newport News dengan Gim

We have been travelling across The US for ＞60 days. Our hotel brand of choice is a Marriott. Unfortunately this one wasn't up to the standard we have come to expect. On checking into our room I identified that the remote for the tv wasn't working. It was the only evening we wanted to watch a film before bed (time-bound as related to our travel the following day). I called immediately to ask for someone to attend the room. Over 30 mins later (and a further call) a lovely gentleman arrived and confirmed the batteries needed to be changed, and later changed them. All of the waiting (around 45 mins in total) meant we missed the opportunity to order any dinner from anywhere. Not great really. On the plus side the parking was easy and the service in the restaurant for breakfast the following morning was outstanding.

It was a nice motel. There is a pool here. The service was nice and all of the employees were nice. It is a pet friendly environment. They have a nice little breakfast in the morning. The room was clean and a nice size.

The hotel appeared to be very nice according to reviews and pictures online. I saw that it had been renovated but upon arrival, family members told me that it was once the “happening spot” for many celebrities and others that came in town before Holiday Inn took ownership. The decor was nice and clean upon entering the lobby and the front desk and staff were great! The hallway to our room on the main floor had a bad stintch/smell and the doors to the rooms showed the age of the hotel. When we entered the room the floor was very sticky and had to be cleaned which was cared for right away. There appeared to be tons of construction crew staying there as well and many of their big vehicles took up lots of the parking. Other than that it was good but if they can address the age of the doors and fix the smell it would be great! Again the staff was amazing and the Burger Theory staff was great too!

The only thing I liked about this hotel was the clean rooms. Everything else: a major disappointment. We checked in Thursday 7/21, and the front desk computers were down. The front desk agent registered me by pen and paper, it took 25 minutes. When I went to my room, the air conditioner wasn't working, so I had to go back to the front desk and change my room (another 10 minutes by pen and paper). The air conditioning units in each room, lobby, and dining area were over 30 years old. The hotel itself (lobby, dining area, exterior building, landscaping, and parking lot) wasn't well maintained and didn't reflect the photos shown on the Travelocity website. There was peeling paint in our guest bathroom, and the furniture in the lobby was faded, dirty, and worn. The lobby computer was sitting on a desk that was bar high, but had a normal sized chair instead of a bar stool. The lobby computer also had unreliable internet connectivity. The bathroom had motion sensors that turned the light and fan on every time you walked in or past the bathroom. The front desk had staff who were visibly frustrated and unmotivated regarding the issues with the hotel. Two front desk personnel informed me they were on the receiving end of other angry, dissatisfied guests. The housekeeping staff wore regular clothes, not clothing indicating they were housekeeping; some of their clothes were untidy, and one of them was wearing jeans without a belt; his pants were hanging below his butt. Both ice machines were out of order. The website listed an outdoor swimming pool. but it was located at the adjacent hotel (a rundown hotel) next door and it was out of order. It didn't look like the pictures on the website. At 1215am Friday a front desk agent knocked on my door because they forgot I moved to another room. He needed to confirm that the room was occupied and not vacant. Breakfast had very few items, some of the items, such as fruit appeared frozen and almost rotten. I paid for two rooms for a total of $988 for an average cost of $165 a night. I rate this hotel as two stars. When it comes to hotels, first impressions and overall presentation are two key factors. Based on my three night experience, I won’t be returning. I did speak to the manager about the issues, and I received a $100 credit on my hotel bill. However, offering small credits pale in comparison to the overall issues of this hotel. The management and ownership seemed to care more about business than repeat business. When speaking to them directly, I felt they offered lip service, but no genuine concern for the issues with the hotel. I believe the issues I had with this hotel aren’t recent, and management nor ownership hasn’t taken any steps to improve the minor issues and the overall appearance and services of this hotel. Without an external inspection or audit, I feel the issues will be an ongoing experience for anyone who stays there.

Despite the outside appearance, the inside of this Hampton Inn is showing its age. The place felt musty and some of the furniture was quite worn. Some visible roof repairs (poorly done) and peeling wallpaper. I had two rooms and one had no shower gel, the other no shampoo - this facet of the ”save the planet” is getting old quickly when housekeeping doesn't replenish the bottles on the walls. Several door handles (exterior and room) were tough to get to operate properly. The staff, however, was very good. The front desk and breakfast staff were particularly welcoming and happy to help with some of the issues like the soap.

We grabbed a room here on our way to the beach thinking I could grab something closer the next day. I actually ended up booking the room for 2 more nights due to how nice the accommodations were. We were placed in a room and found there to be an a/c leak and they immediately put us in another room no questions asked. The next morning we grabbed a great little breakfast in the lobby and went about our day. All 3 mornings we ate breakfast at the hotel and to be honest it was better than we got at a few local restaurants. Nothing fancy but it was really good to be able to grab a bite before going out to explore the beach and local attractions. The room was very clean. We used the pullout couch for one of my kids and they provided me with linens and even brought me a brand new blanket for her. I think the only things that were not perfect but definitely not a huge issue was the water spout in the bathtub was a little loose and the mattresses are a little on the thin side. I have a good bit of back trouble and struggled a bit but otherwise the rooms were fantastic. I would highly recommend especially for families the room was huge and it was so nice to have everyone in their own bed. We could have fit 6 people in the beds we had in this room. Thanks for a wonderful stay!