Hotel Mesra Haiwan Peliharaan di Newport News

Checked in really late (around midnite but they held my room. I called ahead to let them know I'd be flying in late. Conveniently located on one of the major arteries, which incidentally conveniently ends at the US Coast Guard Training Center. I attended my son's training graduation but his checkout went long - probably because their NCO missed them and didn't want them to leave....so I ended up checking out of the hotel much later than the standard checkout time (11am - I checked out just after 1pm) - but because it was USCG related - they waived the late fee - which was greatly appreciated. The entrance was easy to park (it was raining) and checkin was really simple once we confirmed my reservation. The breakfast nook was directly opposite the checkin counter which made things easier for later that morning (included breakfast). The elevator hallway had a machine which dispensed junk food and sodas - but you need physical cash to use them. Elevator made for deja vu as it's a standard Radisson layout. The room was clean - no weird smells and quite large and spacious with a receiving room (sofa and tv) hot water pot for coffee tea etc. The bathroom was well stocked with towels but the body wash was weirdly located next to the bathroom sink instead of the shower - that was strange. Hand soap was nice and sizable (useful as a body wash, given the fixed location of the body wash next to the sink). The bed was huge (king?) with plenty of pillows and bedding (sheets blankets etc). The room was quite warm which was nice since it was cold and wintery and wet outside. Staff were all very very nice and welcoming and polite. All in all - most excellent experience from checkin to checkout. But it's the staff which make the experience smooth and enjoyable.

The hotel appeared to be very nice according to reviews and pictures online. I saw that it had been renovated but upon arrival, family members told me that it was once the “happening spot” for many celebrities and others that came in town before Holiday Inn took ownership. The decor was nice and clean upon entering the lobby and the front desk and staff were great! The hallway to our room on the main floor had a bad stintch/smell and the doors to the rooms showed the age of the hotel. When we entered the room the floor was very sticky and had to be cleaned which was cared for right away. There appeared to be tons of construction crew staying there as well and many of their big vehicles took up lots of the parking. Other than that it was good but if they can address the age of the doors and fix the smell it would be great! Again the staff was amazing and the Burger Theory staff was great too!

I would stay here again though this stay wasn't the greatest. I would not expect the same issues next time, and the staff were pleasant and helpful. The hotel was under renovation so we had to enter through the back door. Made loading luggage in a little tricky, but a staff member happened to be by the door and offered to assist. At 3:30 a.m. the fire alarm went off. A staff member said it was not an emergency, that someone was smoking in their room. Thought that was strange as the guests two doors down from me said their detector had been flashing intermittently throughout the night. Ours never flashed at all, not even when the alarm outside our room was going off. The fire department came to my (adult) son's room to check that detector saying it was his that set it off. My son doesn't smoke, which apparently was easy enough for them to figure out with no smell of smoke or evidence of smoking in the room. An hour or so later the clock alarm went off. We hadn't set it. I turned it off but some time later it went off again. I unplug it from the wall. It went off again. I finally buried it under a bunch of pillows. It finally stopped. The next morning I overheard a maintenance person telling a staff member something along the lines of minimal things they could do as the fire alarm system was old and perhaps, given a big storm rolled through during the night, some water had gotten to the wires and set it off. So we didn't get a good night's sleep, but the staff were pleasant and the room was clean. In particular, the lady manning the breakfast and coffee station, Helen, was a doll. She asked everyone how their evening was, helped anyone who needed it, immediately cleaned off tables when people left, always wore a smile, and was just ever so delightful. My mother said the grits were the best she'd had in a long while. She told Helen it was obvious she knows how to cook grits. Helen smiled, thanked her and said she's been making grits for a long time. Thanks Helen, for being you! Five stars for Helen!

Despite the outside appearance, the inside of this Hampton Inn is showing its age. The place felt musty and some of the furniture was quite worn. Some visible roof repairs (poorly done) and peeling wallpaper. I had two rooms and one had no shower gel, the other no shampoo - this facet of the ”save the planet” is getting old quickly when housekeeping doesn't replenish the bottles on the walls. Several door handles (exterior and room) were tough to get to operate properly. The staff, however, was very good. The front desk and breakfast staff were particularly welcoming and happy to help with some of the issues like the soap.

I stayed at this hotel to drive Uber for the weekend. It was a very, very enjoyable stay. I have anxiety and depression ( who doesn't) so I had my kitten with me and they were ok with that. I had a Dr' s note just in case. I asked them not to do any housekeeping because I had Journee in there and I was afraid she would run out and they complied, they were very pleasant people and I will definitely stay there again and I would encourage anyone to stay there if u r in the area. It's not a fancy expensive hotel, but it was clean and u get what u need and that is what it is about, somewhere to lay your head and wake up in the morning.

Been staying here on and off for a while now, always impressed with the room and employees.

We grabbed a room here on our way to the beach thinking I could grab something closer the next day. I actually ended up booking the room for 2 more nights due to how nice the accommodations were. We were placed in a room and found there to be an a/c leak and they immediately put us in another room no questions asked. The next morning we grabbed a great little breakfast in the lobby and went about our day. All 3 mornings we ate breakfast at the hotel and to be honest it was better than we got at a few local restaurants. Nothing fancy but it was really good to be able to grab a bite before going out to explore the beach and local attractions. The room was very clean. We used the pullout couch for one of my kids and they provided me with linens and even brought me a brand new blanket for her. I think the only things that were not perfect but definitely not a huge issue was the water spout in the bathtub was a little loose and the mattresses are a little on the thin side. I have a good bit of back trouble and struggled a bit but otherwise the rooms were fantastic. I would highly recommend especially for families the room was huge and it was so nice to have everyone in their own bed. We could have fit 6 people in the beds we had in this room. Thanks for a wonderful stay!

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