Pengguna Tetamu
15 April 2023
Positives: The staff were really friendly and helpful, and besides walking 15 minutes from the train station to get to the hostel, I really liked the location (near the canals and bridges), it was really beautiful. The restaurant/lounge looks hip and cozy, and the place clearly makes an effort to make you feel as if you're welcome and part of a "family," but as you walk to the dorm room/kitchen it’s a different story. The floors were unfinished and the hallways looked like they were under construction. The kitchen was always cluttered, and the appliances needed a deep clean, so I barely used it, although there was a small fridge, free coffee/tea and a kettle you could use. The ladders to the upper bunk are intimidating, you need to wear shoes on them because they hurt your feet (another guest commented on this too) so I had to keep my shoes at the end of my bed the entire stay (gross) There was no shelf in the upper bunk either so you always had to go up and down to grab your things - which again, required you to go up and down the intimidating ladder. Because of this I don't recommend the dorm room for older people or people who are afraid of heights, as the upper bunk is pretty high up there. They give you a chalkboard to write your name on, but there's no place to put it so it falls on the floor. The wifi barely worked in the rooms so you had to sit in the restaurant area which I didn't mind so much, except the one small area with the fireplace was in the middle of a few rooms that were always occupied by big groups/families, so it didn’t feel like “your” area. 2/3 nights that I stayed there the hot water in the shower ran out, and the wifi stopped working in the restaurant at one point. (Mind you it was on a Saturday night during Easter weekend). The shower/toilet room were quite small to change in, and needed a deep clean. The shower was plugged often and there’s no door so water gets everywhere, you have to use this broom to sweep the water back in the shower. These all might seem like small things but combined it made for one very uncomfortable experience which I don’t think the price or the business "ethos" itself reflects. Furthermore these kinds of issues were typical in hostels maybe 10-15 years ago, but nowadays hostels in Europe have really raised the bar high to make sure A. the wifi doesn't cut out, B. You always have hot water and C. the kitchen is cleaned regularly instead of once a day. I expected better given the photos and positive reviews that I read beforehand...
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