Hotel berhampiran The Hague Tower, The Hague

This modern hotel has a split personality. Some elements rate 5 star some 0 or minus. My wife and I stayed for three nights in their only disabled access room in June, it costs about 200 euros per night excluding breakfast. We were delayed arriving so didn't check in until around 2300. Check in staff were very good and we went up to our room. It had been made up (maybe?) but not cleaned! Excretia in the toilet bowl, bits of second hand toothpaste in the sink (which was blocked up). Complained to the night porter who came up to the room just after midnight as was genuinely embarrassed. But, the hotel was full and this was the only accessable room in the hotel! The room was given a quick clean to get us through the night. The following morning met by the very good manager who again apologised cancelled the nights charge from the bill (we paid in advanced) and said he would rectify the situation. He (Jimmy) was ashamed and seemed quite frankly shocked. We went out for the day and came back to a very clean room. On our 2nd and final full day the room was not made up at all, beds not made, no towels no toilet roll coffee etc. Again complained to the two very nice young women on reception who were very nice and very apologetic. It was our last night and were given a free (and very good breakfast). Serving manager and staff could not have been more helpful. So, great location, really great staff, great breakfast, awful, awful housekeeping (apparently sub contracted out). Should you stay in the Mercure Den Hague? You choose! Incidently, I said I was going to put a review out and Jimmy the manager said ” You must be truthful”.

Great hotel, nice employee, fantastic service, phenomenal experience. I stayed there with a friend for a week, each day we left the hotel at the morning/noon before 11 am. Afterwards we got a cleaned room with new bathtubs and also the kitchen was refilled. The personal was cool. Would like to stay a bit longer

Stayed here for 2 nights recently with my partner. As frequent travelers of netherlands to the various cities including den haag ,we had never stayed here before. Lovely experience overall with very pleasant and friendly staff. We had a garden view room(upgraded as club members) with everything you needed clean comfy bed,safe,big shower with toiletries etc and very quiet at night. Their was a complimentary breakfast included in the rate which was a buffet style but more than adequate with a selection of cold cheeses meats,cereals,pastries,teas coffees orange juice yogurts and boiled eggs. Decent coffee machine. Small little bar on site and ice machine in lobby. .We were given a late check out as we had a later flight which was truly appreciated . Excellently located for busisness or any of the visitor sites in den haag. We would definitely return and recommend.😀

The Hotel it was very clean, amazing service (my husband was sick with flu and we need to change our bed clothes and they where very prompt). About the location, the train station is near and tram station but it is around one hour to Amesterdam central station. About the amenities, it was very good if the hotel has a spa with just a sauna and a steam room.

Absolutely fantastic hotel about a 10/15 minute walk from The Hague Central Station, paid a bit extra for room with a Parliament View and it was worth it to be looking out overlooking the lake and old Binnenhof buildings! Spotlessly clean throughout the hotel and for the entire stay. Room was large with a very comfortable bed and extra couch. There was a (practically) full kitchen in the room too - with all the glasses, cups, plates, bowls, etc you might need - but we didnt really need to use it as we mostly ate out. Very good wi-fi in the room and a decent selection of English TV channels too. The continental breakfast was delicious and they changed the selection each day, it was nice that you could eat your food in the main hall or in some of the period side rooms. Very close to the historic city centre and plenty of places to eat near by. Would highly recommend.

It's a very nice hotel, located in the center of the city. Beautiful design, the rooms are pleasant. The breakfast is good. Those who come with a car are advised not to park in the parking lot below the hotel, because it is expensive. We camped in a parking lot within walking distance (of course after dropping off our luggage at the hotel) on Geest Street 1. We had a less pleasant experience, our daughter felt sick, and they had no idea where to refer us and we were even sent to the emergency which turned out to have been closed for 3 years. So only health, and enjoy.

Check-in and check-out experience was efficient and friendly. I had a corner room (113) overlooking the Palace - it was beautiful and quiet at the end of my work days. It was easy to reserve Uber in the morning for a quick ride to the CBD. Mini bar was free - good selection of beverage. Breakfast service was better at 7 AM when it was less crowded. Nice barista-made coffee and wine list.

Minibar leer, das übliche Wasser ( als Diamant Member ) nicht auf dem Zimmer Bei der Nachfrage am nächsten Morgen bekam ich die Antwort das es Wasser nur am Anreisetag gibt Die Minibar kann nicht gefüllt werden, weil dafür das Personal fehlt, so die Erklärung des Duty Managers am heutigen Morgen! Die Rezeptionistin war zudem sehr arrogant Ich denke es ist in der Verantwortung des Hotels, dafür sorge zu tragen das bei der Anreise alles stimmt , in unserem Zimmer war jedenfalls nichts Meine Frage warum man eigentlich kein Willkommens Geschenkt gibt, wurde damit beantwortet, das man zu viele Diamant Member hat und dies nur bei Gästen macht die mehr als 5 Tage bleiben Wir hatten ein Upgrade bekommen, aber nur in ein Zimmer mit Blick zum Innenhof obwohl alle Zimmerkategorien frei waren Begründung….. zu viele Diamant Member Ich denke Hilton versteht den Begriff Honors selbst nicht mehr Beschämend finde ich aber, dass nach meiner Beschwerde bei Duty Manager, noch nicht einmal eine einfache Entschuldigung von Seiten des der Hotel Leitung kam Offensichtlich hat das Hotel es nicht nötig Ich für meinen Teil werde das Hotel nicht mehr besuchen und kann es auch nicht weiter empfehlen The price for the room had been more then 300 Euro ! Of course without parking ( 30 Euros ) No more comments

I reserved a hotel with bath inside the room. When we arrived it was farely busy in the hotel due to the check in times. We waited for 20 minutes to check in and were told we got upgraded to a wellness room with a sauna. We took a walk along the beach which is litteraly in front of the hotel and we enjoyed a nice jacuzzi and sauna the rest of the evening. With a stunning view along the beach and city. Yes it was pricey! And parking in front of the hotel is 25€ per day or 6,50€ per hour which is really expensive (the hotel cant do anything about the parking fees because of the government, but maybe public transport is an option for you) Pricey, but absolutely worth every penny. And dont forget you get access to their own wellness included with your room!

Wir sind ganz spontan (einen Tag vorher gebucht) in den Niederlanden angekommen und zusammen mit unserem Hund eingecheckt. Der Empfang war sehr nett und im Zimmer stand schon eine Hundeschale mit Ball und Leckerlies bereit. -Ach so, wir waren im Erdgeschoss im Altbau untergebracht. Die Zimmergröße war ok. Allerdings fehlt jegliche Ablagefläche für einen Koffer und einen Schrank gab es auch nicht, lediglich ein offenes Regal mit ein paar Kleiderbügeln. Auch im Bad gab es lediglich 2 Haken für Handtücher und leider gab es im Bad auch keine Heizung....das war ordentlich kalt. Leider waren auch Flecken in der Bettwäsche vorhanden, ich vermute mal, die sind bei der Wäsche nicht rausgegangen...nicht schön. Die Betten sind nicht gerade bequem, aber wir sind ansonsten Wasserbettschläfer, denke da sind wir verwöhnt. Der Außenbereich war etwas ”schrammelig”, die Leihfahrräder lagen mehr oder weniger vor der Tür im Dreck. -Eigentlich alles Sachen, die man mit sehr wenig Aufwand etwas ansprechender gestalten könnte. Ja, ich kann meinen Vorrednern nur zustimmen, es ist sehr hellhörig. Unschlagbar ist aber die Lage, ca. 100 m und da ist man schon am Strand und zum Pier sind es vielleicht 5 bis 10 Minuten Fußweg. -Aber hey, wir haben für 2 Nächte 180 € gezahlt und ich denke, dass Preisleistungsverhältnis stimmt und ich will nicht groß meckern. Das Frühstück kann ich nicht beurteilen, wir waren auswärts frühstücken. Da wir zum Glück Superwetter hatten und sowieso nur zum duschen und schlafen da waren, war es für mich echt ok und konnte damit leben. -Ich denke, es ist wirklich nur was für Leute, die nur kurz da bleiben wollen. Für einen längeren Zeitraum ist das Hotel leider ungeeignet.