Location is great, just about 5 minute walk from Gora station. Room was relatively clean and spacious. Staff were generally friendly (special mention to Kawshayla who was very gracious and professional when checking in). Hot spring was minimal, with only two hot pools and one sauna. Only one washing machine as well, which was very lucky to have been able to wash my stuff without waiting. After 7.30pm, there is no food in the area as well, apart from able Lawson about 10 minutes walk away, unless you opted for the expensive dinner (~7,000 yen) dinner which you have to reserve before 5.30pm.
Free alcohol and snacks from 7.30pm to 10pm is nice as well. Good selection of books at the library. Free coffee milk after hot spring is nice well. Generally, felt there could have been more amenities, like washing machines and more onsen options. There are no room cards as well; only one key per room, so good luck if you have multiple guests to a room at once.
Breakfast buffet is good, traditional Japanese with some western elements, like scrambled eggs, bacon and yoghurt. Dinner is pricey, but there's free alcohol like sake and cocktails (make your own), but still felt that the price was a little too steep.
Overall, quite a nice hot spring hotel with good location to most attractions in Hakone. Do note it is quite an old hotel, so not many amenities present in other newer hotels in cities are available. But an enjoyable experience nonetheless if you are travelling with your loved ones or alone thinking of having a traditional Japanese mountain onsen hotel experience.
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