Hotel berhampiran Hakuba Happoone Winter Resort, Hakuba

We were travelling to hakuba in the mid summer. Greeted with a very attentive staff helping with the luggages while I waited for my partner to park his car. Yet for another younger checkin staff, he did not explain anything about the facilities and while I was asking for more information, he kind of despised us for booking thru this platform during the conversation… as a Marriott member, this is not the Marriott standard as I would expect. The room was clean and spacious, and there were welcome snacks at the lobby. For the onsen, it smelled like a warmed swimming pool instead of the traditional ones. Saw a few visitors going in without taking a shower … not the hotel’s fault for these wild behaviours but perhaps sticking a more obvious sign with multiple languages explaining that shower is required before onsen may help.

We had booked this accommodation in Hakuba for 3 nights in Jan24; family of 4 (2 adults and 2 adult/children). We were supposed to be picked up from the bus station by the accommodation and sent several emails to confirm that pick-up was still happening the day before (and day of) our arrival. Eventually receive a reply, that yes, they were picking us up at 4:30pm. Waited at for 20mins and then decided to phone as no one arrived (this is highly unusual in Japan for people not to show up on time!)y. The answered that ”yeah, they are on the way, but they were running late”). Bear in mind we were waiting in -3C degrees waiting for someone to show up. When we went to check in the 2 boys (maybe early 20s) behind the counter were very lack-luster. Point to the building outside as to where we were staying - but no offer to help carry bags through the snow laden path; or even show us to our rooms. We struggled up to the building and couldn't get access inside - the door was locked. Went back to reception and only then did he get up from behind the counter to help us. We had to take off our shoes in the entrance area - strewn with what seemed like hundreds of wet shoes and then walk through the water logged entrance - no offer of slippers but an off-handed comment about ”oh there should be some slippers in your room” (there wasn't). There was none of the usual information exchange when checking in; ie breakfast (evidently you can buy this in the hotel, but not sure where as there was only a fleeting mention on check out). We were disappointed at the presentation of the room; old curtains hanging off with hooks missing; noisy neighbours which made it feel like we were in a school dormitory rather than a $$$ accommodation. Thankfully these neighbours left the next day - but we were wondering what the hell we had booked into. There is no sound-proofing; you can hear everything in the corridor, stomping, loud talking etc. Shuttle bus is available to get to town, but you have to put your name down on a schedule and it was not readily available. The day we definitely needed to use it (check out) in order to catch the bus, only one shuttle vehicle was available and there was so many people waiting and everyone was late getting to their desired destinations. If you are looking for high quality Japanese service and style of accommodation that you find throughout Japan, this place will not provide you with it. It is fitted out with what seemed to be Ikea-style furniture; bunk beds in the second room that my youngest (tallest) son couldn't fit into so we had to put the mattress on the floor. Toilets are standard western-style toilet, not the Japanese ”special” toilets (bidet, auto flush etc). All appointments throughout the suite was very basic western standard. The only view we had from the room was towards the back at other buildings - not the beautiful view as shown on the advertised room. We figured out that there is probably only 4 rooms

老房子改裝而成的酒店 價錢適中。距離景點有點遠，適合自駕遊。 附近沒有什麼好吃的早午餐，幸好酒店提供了簡單的早餐。  2分鐘腳程有一間很大的餐廳，只在晚上營業，不錯的日本餐廳。 設有熱石設施。房間內的浴室比較簡陋，公眾的浴場要去旁邊幾幢建築物以外的別館。 安靜簡單的社區 

We thoroughly enjoyed our stay at Hotel Sierra Resort, Hakuba when we visited in February. The hotel itself is beautiful, well maintained and offers a lot to its visitors. The hotel is set outside of the main town in it's own little secluded area. This can be a plus and minus - Positive because the resort is so beautiful and away from the hustle and bustle, negative as it can at times be difficult to access transport to and from town (restaurants, bars, ski fields, etc). The hotel offers a shuttle bus in the evenings to take you into town, although you need to book in there and back, which can be restrictive of your time at dinner, etc as you have to decide on a return time. The shuttle bus doesn't stop near all restaurants, so you could be walking in the dark/cold to your reservation and then waiting in the cold for the return bus. Keep this in mind - a lot of the time we found it more convenient to order a taxi, although these can be hard to come by and expensive! The Ski shuttle bus picks up/drops off at the hotel each day. Buses are busy and there are no racks for ski/board gear - you need to carry everything onto the bus with you, which can be very squishy as the buses get quite full. We found Tsugaike to be the closest and most convenient ski field to the hotel. The staff at the hotel were always very friendly and helpful. Language barriers existed, although staff would always ensure they had assisted you by the end of the conversation, you just have to allow a little more time in your schedule to organise and make your plans. This also allowed us time to learn some simple Japanese which assisted us when communicating with the staff. Sierra Hotel offers complimentary food at different times throughout the day, served in the main lobby area - curries, rice, soup, etc. This is so convenient when you get back from the ski fields and just want a small bite to eat before dinner. Hotel also offers complimentary wine, tea and ice creams. Breakfast - great selection of Japanese and Western food. We thoroughly enjoyed breakfast each morning. There were always new things to try each day - eg: different soups (pumpkin, corn), also beautiful views outside. Dinner - we had dinner at the hotel one night from the A La Carte menu. Also thoroughly enjoyed our meals (Pasta, calamari, soup, fries, etc). Rooms were big, very comfortable and warm with special heating. Beautiful views of the snow and areas around the hotel. Our favourite part of the resort was the beautiful public and private onsens made up of pure mineral water. The private onsens need to be booked in ahead of time which the hotel allows each morning - you will need to be quick to make a booking. We would definitely recommend Hotel Sierra Resort and would stay here again. Thank you to the staff for an enjoyable stay! :)

Meals are presented in unique & artistic Public area like Onsen is simple but quality of springs are not bad, maintained very well. Cleanest all around premises are good. Welcoming & heartwarming stuff, You must be lovers of nature, arts & culture other wise you may not enjoy the town… In the winter 12/Feb there’s Fireworks & Kamakura near tourists center, etc… Easy to come by train & bus. I don’t know which bus, but bus comes into the premises for pick up. If you’re going by car, better be good driver… Nothing fancy but you’ll have relaxed time.

Good location for the start off Japan alpine route from shinano omachi. The hotel is near the station just three minutes. The room Is not too narrow . Yeah, there is public onsen too

這家酒店確實非常出色。它有着百年的歷史的溫泉！提供了令人難忘的溫泉體驗。我特別喜歡這個地方的寧靜氛圍和出色的服務，房間也大（比日本一般的大得多）。對了，有一位名叫”大中”的服務員，她的英文可以，感謝接待，也提供了很好的幫助，十分感謝她的細心照顧。儘管整體上酒店給人留下了非常好的印象，但晚上的自助餐可能稍顯一般。這是唯一的不足之處。也許酒店可以進一步提升晚餐的品質，以與其他出色的服務水平相匹配。總的來說，這家酒店是一個絕佳的選擇，提供了優美的環境、出色的服務和百年歷史的溫泉。再次感謝那位名叫”大中”的服務人員，哈哈，她的專業態度給我留下了深刻的印象。我推薦這家酒店，並期待再次入住。

Nice & cosy hotel that provides free tasty soba noodles every night. There’s also free coffee machine at the lobby. The onsen is great & there’s even free ice cream at night and free yakult drinks in the morning. We also washed our clothes using the washing machines at the onsen area. There is a charge of 100 yen for using the dryer for 20 mins which I personally feel it’s reasonably priced. Will stay in this hotel again!

Great location, super convenient to train station. In addition, there is a nearby 7-11 which allows for quick purchase of essential supplies. The hotel provides washer and dryer for guest to clean their clothes which is good at affordable pricing. Only downside is the room is really small but that is the norm is Tokyo, will get used to it.