AmericInn by Wyndham HAM Lake

1 week stay. The front desk staff is always so sweet, especially Jamie. She has always been so kind to me over the years I’ve stayed periodically. She remembers my name and my visits in the past and goes out of her way to be accommodating, and when my son is with for the trips, she makes his time at the hotel special too! The rooms are clean and comfortable. Housekeeping is also very sweet.

First let me preface that this is a hotel that we have stayed at many times in MN as it is centrally located between our children, but it was pretty run down and looked like no one has really invested the time to keep it up. The first room that we were given had sheets piled on the bed and used coffee cups on the nightstand. The second room that we stayed in had holes in the walls and other places that were patched and not repainted. The carpet was ripped, the pictures on the wall had a dried substance on them.The back security door wasn't secure as you could just walk in. Jamie the front desk attendant was rude when we told her about the holes. The hot tub was dirty and way too much chlorine that made our eyes burn and skin itch. The pool had brown smears in it, so not sure what that was. Needless to say we will have to find another place to stay next time.

Based on reviews from Google maps, my wife and I forfeited our room deposit, and chose instead to sleep on a couch and a cot in my sons living room.

Woke up to the entire bathroom flooding and leaking from the ceiling. All they did was offer a towel. Nothing to make up for it, no new room, and they expected me to clean it up.

You need to invest in this property, towel's are old and the tv is antique with no decent cable options. The room furniture is worn out.

When we arrived the outside was not well kept. As we entered it smelled musty, smokey and just awful. We checked in and went to our room and seen there was just a hole where the peep hole was and u could see into the room. Upon entering the room we were met with yet another strong smell of something dead or feces. Both windows were open so Im assuming they were trying to air it out. There was white stuff splattered on the armoir and counter. The carpet by the door was rippled and a tripping hazard. The pullout couch had sheets haning out of the sides and a huge stain in the corner that looked to be feces and urine and smelled that way. There was what looked to be feces smeared on the inside of the main door. The pool area was a total mess! Stuff all over and the floors looked like they had not been cleaned in awhile. The pool and hot tub were disgusting with stuff on the floor of both. I could go on but I think I have made my point of why we are giving a bad review. We immediatley went to the front desk and told the front desk lady (Kelly) that we would not be staying due to the conditions I explained above. Kelly was very kind and said she would approve a refund and gave me the # to call (I booked thru *******) and told me to give them her name and have them call her. I did that right away and was called back within the hr with a refund confirmation. We were fully refunded within 3 days. Kelly needs a raise or a new job! THIS PLACE IS AWFUL....

They upgraded me to a jacuzzi suite but said I couldn’t use the jacuzzi because it was broken. The lock inside the door was broken off and that’s very alarming when I was traveling alone. The floors were disgusting and I also slept on top of the sheets. It smelled like cigarettes horribly in the room. The exterior lock on the building was also broken which would allow anyone in. Overall the place was a dump.

Room smelt like water immediately when walked into. After inspection, the room was clean and everything that should be there was there. It was just the overwhelming smell of something being wet that through me off. Also, the toilet was really tall. I am a full grown man that had his feet dangling while sitting down. On the other end, we woke up to a good breakfast and easy checkout.

Worst hotel I’ve ever stayed in. Mold on ceiling, gunk in the jets of the jacuzzi, musty smelling, staff were not helpful and tried to get out of talking to manager to get us a refund. Never ever staying there again and wouldn’t recommend. Couldn’t breathe in the room and ended up with a bad cough after leaving.