Hotel Quality Inn di Hamilton

Located in Brisbane (Hamilton), Airport Heritage Motel is within a 10-minute drive of Roma Street Parkland and Suncorp Stadium. This hotel is 4.9 mi (7.8 km) from Treasury Casino and 5.6 mi (9.1 km) from XXXX Brewery.Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional amenities at this hotel include complimentary wireless internet access, tour/ticket assistance, and a vending machine.Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 7:00 AM to 9:00 AM for a fee.Featured amenities include express check-in, express check-out, and luggage storage. Free self parking is available onsite.Make yourself at home in one of the 32 air-conditioned rooms featuring microwaves and Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided once per stay.

I was having a late check in, confirming this 2 days prior to overnight stay, and was told by receptionist (who answered the phone in that morning) that I would receive a text/email with details of how to get into the hotel. However this never occurred, and the day of arrival I rang 8 times during office hours (2.30-5pm) to get instructions, all of which were never answered. And on ringing Qantas hotel assistance, I was on hold for 42 mins to them as they also, could not get any reply to phone calls etc to the hotel reception, again all during afternoon office hours before 5pm. Ringing after 5pm got through to the afterhours contact people who told me there was a phone at the hotel door to ring them and they would give me the details on arrival. Which was exactly all that was needed. The information given by the receptionist originally was of no help, and the reception phone not being answered most of the afternoon was extremely poor. The phone in my room was completely dead and not working when I went to book a taxi back to the airport. The aircon was on full bore and couldnt be turned off. But the duvet was thick and warm which at least made it warm enough to sleep. The room was tidy and clean, but given the very poor reception assistance and communication (and not actually answering their phones during the afternoon) I would certainly not recommend this hotel unless you actually arrive during daytime hours when hopefully there MAY be a staff member who could assist you. Either that or wait for the afterhours contracted people who were so much more helpful.