Ulasan Zhongshan West Lake Hotel Hangzhou

Jawapan daripada Pihak Penginapan: 尊敬的客人：您好！非常感謝您選擇我們酒店作為您杭州之旅的下榻之地，並對我們的服務給予了高度評價。我們非常高興您對酒店的舒適感表示滿意，尤其是您提到的享受到了超級好的服務，這讓我們感到我們的努力得到了回報您特別提到的“前台陳鍶楹服務好”，我們對此感到非常自豪。陳鍶楹作為前台的一員，她的專業能力和熱情周到的服務是我們酒店服務理念的體現。我們會將您的肯定轉達給她，相信這會鼓勵她繼續為客人提供高標準的服務 。我們很高興酒店的地理位置能夠為您的旅行提供便利。我們酒店一直致力於為客人提供一個温馨舒適的住宿環境，並且方便客人探索和體驗杭州的美麗景點 。我們會繼續努力提升服務水平，優化客人的住宿體驗，期待您的再次光臨。再次感謝您的支持與推薦，祝您生活愉快，旅途平安。

Jawapan daripada Pihak Penginapan: Dear guest, thank you for sharing your experience with us. We're pleased to hear that you found our hotel newly renovated and strategically located, with convenient access to the metro and other amenities. We are also happy that you enjoyed the spacious twin beds room with separate shower and bathroom, as well as the complimentary drinking water and coffee. We sincerely apologize for the noise disturbance caused by the construction site nearby. We understand how important a peaceful environment is for our guests and will do our best to minimize such disruptions in the future.We’re delighted to hear that you enjoyed the variety of breakfast options at our restaurant and the beautiful view it offers. Your feedback is valuable to us, and we will strive to continue improving the quality of service. We look forward to welcoming you back on your next visit to Hangzhou!

Jawapan daripada Pihak Penginapan: Dear guest, we sincerely apologize for the unpleasant experience you've had. Our hotel was newly renovated and opened in 2024. The size of each room is clearly stated with standard area information on the booking channels. If you need a larger room, you can make a reservation according to the room area.Regarding the wireless network, it's a security measure in line with the requirements of relevant departments. We apologize for the inconvenience it has caused.The washing machine in the laundry room has been filled with a fixed amount of detergent. We apologize for not explaining this clearly to you.Please let us know your room number so that we can investigate the issue of cooking fumes. So far, we haven't received any feedback from other guests about the smell of cooking fumes in the rooms. We will look into and resolve this issue as soon as possible.Once again, we apologize for the inconvenience and look forward to solving the problem for you.

Jawapan daripada Pihak Penginapan: Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that your stay at our hotel was one of the best you’ve had in Hangzhou. We are especially happy that the room upgrade and the Dyson set added to your comfort and convenience during your stay. It's also great to know that our hotel helped turn your trip into a pleasant experience after a less-than-ideal stay at another hotel.Your recommendation means a lot to us, and we are honored that you would share your positive experience with your friends and family. We truly look forward to welcoming you back on your next visit to Hangzhou and ensuring another memorable stay!Thank you again for your kind words and support! 😊

Jawapan daripada Pihak Penginapan: Thank you for sharing your feedback with us, and we are delighted that you enjoyed your stay at our hotel. We are thrilled to hear that you found our location convenient, with easy access to the city center and nearby local breakfast spots. It's wonderful to know that you were pleased with the warm hospitality provided by Xiao Cheng, Liu Mei, and Xiao Ye – we will certainly pass along your kind words to them.However, we sincerely apologize for the noise disturbance caused by the thin walls. We understand how important it is to have a peaceful and quiet environment to relax, and we will take your comments into consideration as we look into improving the soundproofing of our rooms.Thank you again for your valuable feedback. We hope to welcome you back soon and provide an even better experience.

Jawapan daripada Pihak Penginapan: 御見西子湖，宋韻醉中山！非常感謝您選擇入住杭州中山西子湖酒店，並與我們分享您的寶貴反饋。We are overjoyed to learn that you had a pleasant stay with us. Our team is dedicated to providing top-notch services, and it's wonderful to know that our efforts were well-received. The rooms are designed with your comfort in mind, and we're glad you found them to your liking. Our staff takes great pride in their work and is always striving to exceed guest expectations, so your compliment on their good attitude means a lot to us.The Lakeview restaurant is indeed a special place, and we're delighted that you enjoyed the breakfast and the stunning views it offers. It's a perfect way to start the day, and we're happy to have made it a memorable experience for you. The gym is another area where we focus on creating a comfortable and inviting space, and we're glad you loved its cozy environment.Regarding the price, we understand your perspective. We are constantly working on improving our offerings and value proposition to ensure that our guests feel they are getting the best deal. We will continue to monitor and adjust our pricing strategy to remain competitive in the market while maintaining the high quality of our services.Your suggestion about the washing and drying machines is very valuable. We apologize for any inconvenience caused by the limited number of machines. We are currently in the process of assessing the feasibility of adding more to better meet the needs of our guests. We appreciate your patience in the meantime and assure you that we are taking steps to address this issue promptly.Thank you again for your support and for choosing our hotel. We look forward to your next visit and the opportunity to serve you even better. If you have any further suggestions or comments, please do not hesitate to let us know.

Jawapan daripada Pihak Penginapan: 御见西子湖，宋韵醉中山！Thank you so much for choosing to stay at Hangzhou Zhongshan Xizi Lake Hotel and sharing such a wonderful review with us! We are delighted to hear that you had a comfortable stay and that our hotel met your expectations.It's great to know that you enjoyed the firm mattress, strong water pressure, and deep bathtub. We understand the importance of these details for a relaxing stay and are pleased that they added to your overall experience. Our reception team is always committed to providing warm and helpful service, and we are glad they could quickly assist with your Wi-Fi connection despite the local phone number challenge.We are also glad you found the hotel’s location convenient, with easy access to shopping districts and West Lake, as well as plenty of dining and cafe options nearby. Your kind words about our hotel mean a lot, and we will continue to strive to provide excellent service and comfort for all our guests.We look forward to welcoming you back in the future and ensuring your next stay is just as enjoyable!

Jawapan daripada Pihak Penginapan: Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay at Hangzhou Zhongshan Xizi Lake Hotel and appreciated both our hotel and location. It’s great to know that you found the hotel clean and that the convenient walk to the CBD added to your experience.We’ll also be sure to pass along your thanks to Xiao Yu for their excellent service during your checkout. We truly appreciate your kind words, and your satisfaction is what motivates us to keep delivering the best experience for all our guests.We hope to welcome you back soon for another fantastic stay!

Jawapan daripada Pihak Penginapan: Thank you for your kind words! We're so happy to hear that you had a clean and comfortable stay and that it was your best experience ever! 🤎❤️ We truly appreciate your feedback and can't wait to welcome you back next time. We'll be here to make sure your next visit is just as wonderful! Thank you again for choosing us!

Jawapan daripada Pihak Penginapan: 御見西子湖，宋韻醉中山！非常感謝您選擇入住杭州中山西子湖酒店，並與我們分享您的寶貴反饋。We are delighted to hear that our hotel was recommended by your friend and that we lived up to your expectations. Our friendly staff takes great pride in providing warm greetings to every guest, and we are glad you noticed the pleasant fragrance in the lobby, which is carefully chosen to create a welcoming atmosphere. The robot service is indeed an added convenience, and although you didn't get to use it this time, we hope you will have the opportunity to experience it in the future.We are also pleased that you appreciated the Dyson hair dryer provided in the room. We strive to offer high-quality amenities to enhance your stay. Regarding the Wi-Fi connection issue, we apologize for the inconvenience caused. Our team is always ready to assist guests promptly, and we understand the importance of a seamless online experience. We will definitely look into improving the Wi-Fi registration process for our non-Chinese citizen guests to make it more efficient and hassle-free.The hotel's location near 24-hour marts and local eateries is indeed a plus, allowing our guests to easily access daily necessities and sample delicious local cuisine. We are grateful for your high recommendation and look forward to welcoming you back in the future. Your satisfaction is our top priority, and we will continue to work hard to ensure that every guest has an outstanding experience at our hotel.

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for choosing Zhongshan West Lake Hotel Hangzhou and for sharing your detailed feedback. We are delighted to know you enjoyed the modern amenities, such as the Dyson hair dryer, and found the bed comfortable and the room design cozy. It’s also wonderful to hear that our breakfast offerings, though appreciated, met your expectations in terms of quality.We regret to learn that the variety of breakfast did not fully satisfy your preferences after a few days. Your suggestion for more diverse options is invaluable, and we will share this with our culinary team to explore ways to enhance the selection for our guests.Additionally, we are truly sorry to hear about your experience with our reception staff. Guest service is a cornerstone of our commitment to hospitality, and it is disappointing to know we fell short during your stay. Please rest assured that we are addressing this with our team to improve response times and ensure all guest queries are handled with clarity and professionalism.Your constructive comments motivate us to continually improve and strive for excellence. We hope you will consider staying with us again in the future, so we may provide you with the seamless and delightful experience we aim to deliver.

Jawapan daripada Pihak Penginapan: Dear guest,Thank you for your wonderful feedback! We're thrilled to hear that you had a comfortable stay and enjoyed the convenient location near West Lake and the Main Street. It's also great to know that our staff were friendly and helpful – we truly appreciate your kind words.We look forward to welcoming you back to Zhongshan West Lake Hotel Hangzhou in the future. We will strive to provide an even better experience for your next visit. Thank you once again for choosing to stay with us!

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our excellent location, which offers convenient access to the main shopping areas, the lake, and the vibrant side street with its shops and restaurants. It’s wonderful to know that this added to the enjoyment of your stay!However, we sincerely apologize for the issue you encountered with the bed sheets. It’s our goal to ensure every guest has a clean and comfortable room, and we appreciate you bringing this to our attention. We’re glad our front desk team member, who speaks excellent English, promptly arranged for the sheets to be changed.We also appreciate your feedback regarding the gym, and we will consider it as we continue to improve our facilities. While the breakfast met your expectations, we’ll aim to enhance this aspect of our service as well.Thank you for staying with us, and we hope to welcome you back for an even better experience in the future.

Jawapan daripada Pihak Penginapan: Thank you for taking the time to share your thoughts about our restaurant. We're delighted to hear that you appreciated the wide variety of food choices, although you noted that our menu leans more towards Chinese cuisine. Rest assured, we're always exploring ways to diversify our offerings while staying true to our culinary roots.It's wonderful to learn that you found our environment comfortable. Creating a pleasant dining atmosphere is something we strive for, ensuring our guests can relax and enjoy their meals.Furthermore, your kind words about our waitstaff are truly appreciated. We take pride in our team's politeness and dedication to providing attentive service. It's heartening to know their efforts contributed positively to your experience.We value your feedback and hope to welcome you back soon, perhaps to explore any new dishes we might introduce or simply to enjoy your favorites again in our cozy setting. If there's anything specific you'd like to see on our menu or any other suggestions, please don't hesitate to let us know. Thank you for choosing our restaurant, and we look forward to serving you again in the near future.