Mercure Hangzhou Qianjiang

Unpleasant stayed. Please believe all the negative reviews from others. Hygiene is poor,also the service. Room is so stinky, the smell is so bad as soon as you entered the room , will give you dizzy and headache . Bugs on the floor, huge mold in the fridge, inches of dusts on the stairs. There is a partition on the window so you can’t see full view even that you booked the view room plus the window is super dirty. The staffs are not friendly , they will greet you sometimes but it just fake you will get that uncomfortable feelings. I stayed for 5 nights, breakfast is all the same. On the first day I had breakfast , as a foreigner I couldn’t read Chinese so I pointed out the menu but the chef just scolding at me asking what do you want with that tones ,so rude. Thanks for the staff who saw me and told him what I want . The lady at the restaurant will clean your table really quickly even that I was still eating or left the things on the table when coming back she already cleaned, so annoying. The hotel elevator (floor52-57) is super super small plus smelly . At 8am the staff banged on my door non stop and asked me to turn down the TV volumes cause the next room couldn’t sleep. It’s 8am !!! Not in the middle of the night and if you can hear the TV next door that probably mean soundproof is very bad . Only good thing is location but it’s not worth the price , (5nights almost 4000RMB). There are many hotels out there , you better book those. Very disappointed my first time in Hangzhou and chose this hotel.

The hotel was very good. Rooms were quite modern and clean with great views (Our room was in floor 53) The windows however could use some cleaning. Breakfast was decent. Some good items with some poor ones. Location of the hotel was central with the Citizen Central station right outside. The staff were excellent and tended to our every need. Communication in English was difficult but they tried very hard with assistance from translation apps which worked out pretty well. Mercure also does laundry for free which was a pleasant surprise. Special mention to Dongkexin and Xixi from the front desk who were excellent with their service and made our stay very pleasant.

Great Hotel & location. View is speculator from lobby on a clear day. Staff friendly, good selection of Chinese food for breakfast, limited western food.Rooms cleans has all amenities required, free drinks daily in fridge & laundry 👍. Would recommend for short & long stays, would recommend reception staff have at least basic English skills but was able to communicate via the translation tool fine.

We checked in late and was very pleased with the service we have received from 雷芸. She was very detailed and patient, despite it being so late she served us with a bright smile and energy. She accommodated to the room request that I have mentioned in my booking and even helped me with my luggage to the room. Since it was late, we wanted order food delivery and she assisted us with the delivery app. The following morning, we had macbreakfast across the street and the cleaning auntie managed to tidy our room within that short span of time. Staff was very detailed to realised that we drink lots of water, so she alrdy provided us more without us requesting! The 2nd night 雷芸 and her colleague 小龙 was very patient to help us with our laundry arrangements (separate wash) & pick up. Then we recalled abt free afternoon tea that came along with our booking so we went back to the front desk to make reservation. 雷芸 & 小龙 assisted us really promptly and even advice the best timing for the afternoon. Would like to thank 雷芸 & 小龙 for such an enjoyable stay, they truly deserve a raise for such passion with their job! Overall, my stay hasn’t ended but it was such a pleasant experience that I had to share and recommend this hotel! Will definitely return again in future!

Good location nice service and friendly staff. ＜3Special thanks for YUN she help us to call taxi and many things ;) Like she can’t speak English but she try to help us that so kindly🌟💗