Ulasan Atour Hotel (Hangzhou Canal)

Best Experience Ever! The service was really unexpectedly amazing. Top notch service by every single staff from the front desk to back end cleaning aunty. Everyone was friendly and went above their regular duties to go all out to help. Eg. With my difficult return of online purchases. The most amazing thing was the free laundry service they provided. All I needed to do was to drop off my clothes and tick the service "wash and dry" or "sort white and black" and the clothes were returned by the end of the day hanged on my door, washed smelling good and folded. Surprisingly this service is free. Safe to say, it's my best hotel experience in my many years of travel to China. Highly recommended.

Location is a bit far from westlake area. You have to travel in the area to find some nice restaurants or shops. Staff is friendly.

It was good location.

I recently had the opportunity to stay at this hotel, and overall, I had a pleasant experience. The hotel offers several commendable features, such as comfortable rooms, attentive staff, and clean facilities. The decor and ambiance create a relaxing atmosphere that's perfect for a peaceful getaway. However, the one drawback is its location, which is quite far from the city center. This can be inconvenient if you're looking for easy access to the main attractions and activities in town. But if you're seeking a quieter, more secluded escape, this hotel's distance from the city might actually be a plus.

Good~

環境好， 設施新， 服務好好好， 小哥哥小姐姐們都很熱情， 裝飾的鮮花好看， 酒店服務細節滿滿

非常滿意 乾淨衞生 設施齊全 服務貼心 前台幫忙免費升級 非常滿意 乾淨衞生 設施齊全 服務貼心 前台幫忙免費升級 非常滿意 乾淨衞生 設施齊全 服務貼心 前台幫忙免費升級

房間整潔，乾淨。服務態度超好。還有夜宵粥。

服務超級好，入住比較晚，前台幫忙給開了一間大房間，相當適合帶孩子。遇到的每個工作人員都很熱情，服務很好。雖然不是新酒店，但是很乾凈。

一家很有情義的酒店，總之你需要任何東西 他都會主動幫你解決。 因為身體原因需要喝中葯 但是擔心酒店水壺問題 就讓前台幫我煮 非常好 每天如此 還幫我送到房間。 沒有酒店照片 放周圍好吃的照片吧

房間設施很新，內部設計體驗感很棒，特別是有很多可以手機無線充電的地方，隨時充電方便快捷，亞朵的床和枕頭可以説是一大特色，很舒服！房間很乾凈，是整潔的。辦理入住時給我奉了一杯茶，點個贊服務特別好。早餐比較豐盛，種類比較豐富。退房的時候開發票也很快很好！

房間隔音一般。但是入住和離店流程都很順暢快捷，前台小哥哥和小姐姐態度都很好。印象最深的是入住和離店的時候都送了一瓶礦泉水，關鍵是温的！這點秒殺五星級酒店，以人為本，贊！

乾淨衞生，房間整潔，空間相當大，免費給升級最高房型，服務態度很好，免費提供舒適枕頭，周邊環境很不錯，

地理位置挺好的，前台和工作人員都特別的熱情！遇到事情馬上給處理！也有機器人送餐送外賣～是很值得入住，價格也很合適～