Hangzhou Xingdu Hotel

Hotel ini cantik, sangat bersih dan selesa. Kakitangan sangat baik dan membantu walaupun terdapat halangan bahasa

Good location, can reach downtown, 10 min walking. Hotel room clean and nice. Hotel staff are friendly and helpful.

The hotel is in a good location and quite near a subway station. Well decorated with good size room. The cleanliness was very well done, everyday after we return back to hotel for our rest in the afternoon, the room feels so clean and refreshing so we are very impressed with the cleaning staff. One particular staff worth mentioning is Ms.Hai from the morning breakfast restaurant. On our first morning, we came down to the restaurant at almost 10am, it was very crowded but Ms. Hai took care of us very well, got us our table all cleaned up and made sure we have enough food and the items we wanted as the kitchen was slowly closing up for breakfast to end. On our next few mornings, she did the same excellent service for us and we also saw that she took care of many other guests that needed her help also especially the elderly ones. We think Ms. Hai gives her service from her heart so please convey our special thanks to her. However, we find that the front desk staff are not as friendly as they just put on a superficial smile and they don't really listen and want to help you, maybe you should train them more so that they are able give your guests a more sincere service just like Ms. Hai from the breakfast restaurant. We found one interesting feature when we ordered our food online, its being served by a robot who brings the packed food right in front of our door! Overall experience is a good one. Thank you.

Hotel location is very good, near many nice places. Staff is polite. The only thing was that some guest smokes on the corridors, cigarette smell wasn’t very pleasant as a non smoker

Very good hotel, nice and spacious rooms, excellent service, convenient location, value for money. Definitely will stay here again if I come to Hangzhou. I highly recommend this hotel.

Service very helpful. Gary at reception helped me store my luggage while traveling to othe cities

Earl greet us and is extremely friendly everyday. Good to see a lively sprite in the morning!

The staff at the front desk (The girl name Blue) are very helpful. Hotel is clean and have a good location. Hotel do provide umbrella, it is very useful for us when we go Xihu because of the hot sun. Breakfast is good. I like the Jasmine milk tea and yogurt.

Huge and clean hotel. Facilities are great, staff are friendly. Reasonable pricing . Will definitely book here again for my next trip.