Ulasan Hangzhou Qiyue Westlake Songyin Hotel

Stayed for a night, great service from XiaoYan & XiaoCheng! They upgraded my room for free and help me with my heavy luggages! Room is clean and comfortable. The location of the hotel is also amazing, walking distance to the malls and famous West Lake. Restaurant staffs and security guard were nice and helpful too! Will come back again!

The hotel was under construction. I had to enter through an area that looked like the kitchen. No kind of luggage help provided, and the hotel didn't even tell me about the construction. My AC didn't work. They don't provide me help or a room change (it seems that they expected I sleep in this incredibly hot weather without AC ...). I had to manage all through Trip. And when I woke up, the AC was broken again! Heat air in this city? With this heat and humidity? Incredible ... not the best service at all. The front desk didn't even know what an international visa looks like. I understand you don't speak English (my Chinese is the worst). But if you accept international guests, at least know the basics. It's very frustrating to do others job. And the shower has this disgusting thing. Seriously, very sad experience in Hangzhou 😢😢😢

Located right beside the mall entrance, but for travelling around have to go via underpass as there are no pedestrain crossing. Room was not that big but sufficient for a short stay. Clean and modern design. Soundprood was bad and can hear door opening/closing/ppl walking.

At room was a sauna but doesn’t work, in hotel for this money must work everything.

Nice location, clean and friendly

酒店就在西湖邊 旁邊就是銀泰 逛街很方便 前台小閆小丁 ，。，，服務不錯 ，很好，下次還會來 服務人員很熱情，樂於提供各種幫助 酒店位置很好 離西湖很近 出行很方便 酒店房間乾淨衞生

總得來説挺不錯的，房間設施床品不錯，床是比較軟的，睡得很舒服，樓層還有洗衣機，自助的，但是帶烘乾，出來要是住好幾天洗衣服也比較方便，衞生間的基本用品都有，毛巾浴巾也，很乾凈。還有前台小陳跟小程服務很好，免費贈送了早餐，很nice

酒店位置非常好，樓下就是銀泰in77，吃早飯的餐廳可以看見西湖。酒店服務態度超級好，進門就熱情招待，尤其是是前台的小姐姐小陳跟小鄧好温柔，辦理入住很快。給我們升級了房間大還上檔次，酒店的床軟軟的，睡得好舒服。我下次還要住這個酒店。給超級好評。

酒店在in77裏面。離西湖近，地鐵近，交通很方便。房間挺大的，衞生也不錯，目視乾淨。 大床房有的可以投屏，有的不能，希望改進。 電梯壞了，在修，要稍微多走兩步進房間，外賣也送不到，但好在前台會幫忙送。 點名表揚前台小項和小閆，熱情禮貌，盡力滿足客户需求。

在上海看了演唱會順便來杭州玩一下 看評分不錯才定的 位置不錯 交通便利 出門就是步行街 房間比較大 衞生乾淨，衞生間也蠻大的 乾濕分離 有一説一性價比真的不錯 推薦！（因身體有一點不舒服打電話給前台 跟我延遲退房了 在此説聲謝謝哦！）

前台小鄧小陳服務熱情周到，房間幫忙做了免費升級，還幫我們延遲退房，房間的格局很不錯，住的很舒服，離西湖不行也是蠻近的過去很方便，很不錯周圍也有in77等大型的商場，購物都很方便，很滿意！！！！

續住了兩天了，酒店環境優美，交通便利，一出門就是西湖，前台接待小鄧和小陳服務非常nice ，房間乾淨整潔， 吃着早餐就可以看到西湖的美景， 下次過來還會選擇它，作為住宿的第一優選，滿意滿意！

酒店的地理位置非常的好 ，對面西湖 ，樓下就是in77，湖濱銀泰商場 ，很不錯 ，小陳和小鄧兩位服務也很貼心，服務很不錯 ，安排的房間滿意，唯一缺點大門電梯在維修，衹能走備用電梯，沒有空調，有點熱。

這個時候選擇出來玩了 ，出來也不是很熱了 ，選擇了這個距離湖濱銀泰很近的酒店 ，這個酒店離西湖也很近，交通十分便利，果然沒有讓我們失望，辦理入住跟餐廳都在七樓 ，餐廳可以遠眺西湖，前台小閆小鄧服務很不錯，非常周到！