Hotel Kempinski di Hangzhou

Very small room. No wardrobe but hang yr clothes behind the door. Wash basin is inside the room. Overall is clean. For just a sleepover is ok. Breakfast is good.

The hotel was perfectly located because many shops and restaurants were in close proximity. This location also allowed for easy access to West Lake and other scenic areas by Metro, Didi and taxi. Additionally, the staff was hospitable, the breakfast was adequate with a small variety of Western cuisines and the room along with the general hotel area were clean. I do hope that in the future the hotel will upgrade amenities to a more modern look and feel. All in all, I will recommend this hotel to visitors.

設施：不錯，，值得推薦，早餐一般，夠吃了，起床遲一點選擇性就少了，早點早餐就行😁值得推薦以後還會選擇，，旁邊吃的也多，出行方便

The revamped rooms were amazing! I would totally recommend it. Loving its cleanliness and the tiled flooring. However, would not suggest to go with the family/kids room. It looks rather old and the furnitures/paints looks worn out. Love the breakfast buffet spread! It was amazing, ranging from cold dishes to hot food. Especially the noodles live station, you get to curate it based on your own preference. Love their breakfast :) Hotel staffs were friendly and helpful. They provide simplified maps to ease your trip planning! It helped us a lot to understand the attraction and deciding whether to visit the place or not. Hehe.

Pros: - Very convenient location, a couple of minutes walk to the West Lake. - The lobby is spotless, check in/out is smooth. - We went with a driver/tour guide (Zhu Feng) associated with the hotel who was very helpful, drove us around the lake for most of a day in pouring rain. - Bellman is very helpful with loading luggage (he needs to work out more though :). - Breakfast is good, but not great. Cons - The room is a little outdated, needs some maintenance work. - The AC is the worst. The one in our room was blasting air all day long, but can barely keep the temperate at 25 C (77 F). - The gym is pretty crappy. Looks like it's been rented out for external use, and it's not very clean or well maintained. Overall got a good bone but needs some management shakeup and remodeling.

A Remarkable Sojourn at the Heart of Hangzhou Our recent stay at this venerable establishment was nothing short of extraordinary. Allow me to share the highlights of our experience: 1. Impeccable Accommodations: The rooms, though adorned with a touch of antiquity, exuded a timeless elegance. Pristine and supremely comfortable, they provided a sanctuary for weary travelers. The meticulous attention to cleanliness was commendable. 2. Exemplary Hospitality: From the valet attendants to the front desk personnel, the staff surpassed all expectations. Their warmth, genuine friendliness, and unwavering commitment to ensuring our comfort left an indelible impression. 3. Prime Location: Nestled in the heart of Hangzhou, this hotel enjoys an enviable position near the iconic West Lake. We strolled effortlessly to nearby attractions—the picturesque West Lake itself, the bustling Wu Lin Market, and the upscale Kerry Shopping Center. And oh, the blissful slumber on those plush beds—truly unparalleled! 4. Service Par Excellence: 刘营 and 牛玉芳, the consummate housekeeping professionals, deserve special mention. Whether catering to the needs of elderly guests or assisting wheelchair users, their professionalism and genuine care were evident. 5. Enchanting Ambiance: The hotel’s historic allure, reflected in its elegant architecture, transported us to another era. A hidden gem, discreetly nestled near West Lake, it cast a spell on our senses. In summary, I wholeheartedly recommend this establishment to both leisure and business travelers. Our stay was nothing short of unforgettable.

I would recommend this hotel because (1) the service is very great (got taken care by the staff since i stepped out of the taxi), (2) the room is very clean and great, (3) the location is great and the view is nice. Would book this hotel again next time

Excellent location, easy to get around. It takes about 10mins to get to the shopping malls, about 5mins to the metro station, a bus stop in front, really convenient! Room was not big but cozy and clean. Service was great. Breakfast had a variety and was enjoyable. Breakfast service could be improved; fruits, some foods, and drinks were not replenished so those who came in the last hour had a few choices.

The view at top is astonishing. We found a spider in our room and the staff were so nice to help us catching the spider, thus rearranging a new room to us. Although thereare still imperfections, but the overall experience was satisfying.