Hotel (The Luxury Collection di Hangzhou

Lovely stay, as always, for the Citigo chain. Hotel location is close to Kerry Center and a short drive from West Lake. Staff is friendly and accomodating. Our room was located very close to the street and there was a lot of traffic noise. We were able to use the ear outside provided. Our room did not have the black out curtins that some Citigo locations have. But otherwise, the room layout was nice and the hotel was just as expected. We always choose to stay with Citigo, regardless of what city in China we visit!

The hotel is located in a quite strategic location and it was at Exit B on Ding an road station. There was an upward escalator only but none downward escalator. Therefore, if you have big luggage then please be informed. The hotel lobby seems very stuffy. Feeling breathless if it stays there for a longer period. During registration, there was constant interruption from the travel agent promoting their package which is truly annoying. I was a bit disappointed as I came here to celebrate my birthday during my stay. No upgrade or special or compliment offered by the hotel which is truly disappointing despite the fact that I did mention it on my booking. However, the room was spacious. Strong aircon with a good strong shower. The room was equipped with an air purifier and even disinfectant machine. Disposable toothbrushes and indoor shoes were given as complimentary. A comfortable bed with two big pillows per bed. My room doesn't come with breakfast. In house guests will only need to pay 36 RMB to dine in. However to me, the food was simple and there was not much variety. You can actually check the foods before deciding to dine in. Overall the stay with Merchant Marco Edgelake hotel is still considered pleasant. Front counter staff needs to improve their services. Travel agent staff should not interrupt the guest while during registration. Be professional.

朋友推薦的酒店，交通很方便。酒店的香薰真好聞，以前沒有，看了一下原來是頂頂有名的宋朝香薰，這次有點優雅氣質，床也很舒服，餐飲也很好👍下次繼續會再來。

Bilik sangat bagus dan besar. Nilai untuk wang. Bilik adalah seperti gambar yang ditunjukkan. Saya suka bilik mandi yang mempunyai lantai yang agak tinggi. Suka gel mandian dan syampu mereka. Bau yang hebat dan berkelas. Perkhidmatan yang hebat. Mampu menghantar barangan membeli-belah dalam talian lebih awal daripada masa ke hotel. Mempunyai pusat membeli-belah berdekatan. Akan memilih hotel ini lagi jika kembali ke Hangzhou!!

Pros: - Very convenient location, a couple of minutes walk to the West Lake. - The lobby is spotless, check in/out is smooth. - We went with a driver/tour guide (Zhu Feng) associated with the hotel who was very helpful, drove us around the lake for most of a day in pouring rain. - Bellman is very helpful with loading luggage (he needs to work out more though :). - Breakfast is good, but not great. Cons - The room is a little outdated, needs some maintenance work. - The AC is the worst. The one in our room was blasting air all day long, but can barely keep the temperate at 25 C (77 F). - The gym is pretty crappy. Looks like it's been rented out for external use, and it's not very clean or well maintained. Overall got a good bone but needs some management shakeup and remodeling.

A Remarkable Sojourn at the Heart of Hangzhou Our recent stay at this venerable establishment was nothing short of extraordinary. Allow me to share the highlights of our experience: 1. Impeccable Accommodations: The rooms, though adorned with a touch of antiquity, exuded a timeless elegance. Pristine and supremely comfortable, they provided a sanctuary for weary travelers. The meticulous attention to cleanliness was commendable. 2. Exemplary Hospitality: From the valet attendants to the front desk personnel, the staff surpassed all expectations. Their warmth, genuine friendliness, and unwavering commitment to ensuring our comfort left an indelible impression. 3. Prime Location: Nestled in the heart of Hangzhou, this hotel enjoys an enviable position near the iconic West Lake. We strolled effortlessly to nearby attractions—the picturesque West Lake itself, the bustling Wu Lin Market, and the upscale Kerry Shopping Center. And oh, the blissful slumber on those plush beds—truly unparalleled! 4. Service Par Excellence: 刘营 and 牛玉芳, the consummate housekeeping professionals, deserve special mention. Whether catering to the needs of elderly guests or assisting wheelchair users, their professionalism and genuine care were evident. 5. Enchanting Ambiance: The hotel’s historic allure, reflected in its elegant architecture, transported us to another era. A hidden gem, discreetly nestled near West Lake, it cast a spell on our senses. In summary, I wholeheartedly recommend this establishment to both leisure and business travelers. Our stay was nothing short of unforgettable.

I would recommend this hotel because (1) the service is very great (got taken care by the staff since i stepped out of the taxi), (2) the room is very clean and great, (3) the location is great and the view is nice. Would book this hotel again next time

Excellent location, easy to get around. It takes about 10mins to get to the shopping malls, about 5mins to the metro station, a bus stop in front, really convenient! Room was not big but cozy and clean. Service was great. Breakfast had a variety and was enjoyable. Breakfast service could be improved; fruits, some foods, and drinks were not replenished so those who came in the last hour had a few choices.

Exceptional service, immaculate rooms, and a truly delightful experience. From the warm welcome at check-in to the attention to detail throughout our stay, this hotel exceeded all expectations. The staff went above and beyond to ensure our comfort and satisfaction. The room was spacious, clean, and beautifully decorated, with luxurious amenities provided. The hotel's facilities were top-notch. Additionally, the dining options offered exquisite cuisine and impeccable service. Overall, a truly memorable stay, and I can't wait to return. Highly recommended!