Hotel berhampiran Bilderwand Bertramstrasse, Hannover

Situated at the old cargo trainstation of Hannover this NYCE is a good stay when you are looking for a non thrill basic, but comfortable stay, room #809 on the highest floor is rather small with a excellent view over Hannover. bathroom was on the smaller side too. i fitted barely inside shower. a short 15 min walk to Hannover train station and close to the Barok gardens and public transports. Young and friendly staff, helpful and correct.

We went for a 50 year bday...what a mistake..we had been 2 x and I especially chose this hotel on the way to Denmark because i knew it..arrived in hotel late...got a room on 1 st floor no airco and fridge not working. Called reception. Answer: our technical team hasn't reported anything.. airco working fine...my answer : but I am telling u it doesn't work...1 collegue came to say come to reception and chg room this colleague very friendly. second person saying ur room is fine....we go down and got the most unfriendly and rude receptionist I have ever met. I have worked in several hotels as a receptionist so I know really well what this work is all about..but this guy...I reserved this hotel making a detour on our route to Denmark but had I known I would never have done this I paid for a superior room..no airco no fridge..was transferred with rolling eyes and shaking head into room with huge lump of hair on floor dirty bathroom glass and had to go back to rude receptionist to get bed done for my child who had just had operation and wasn't feeling well..we have been staying in a lot of Novotel hotels..london paddington Hammersmith hannover brussels...but this leaves a very bad experience and I am so sad I chose this hotel for such a special occasion.

Had a good and comfortatble stay here, everything was as expected. Central location, comfortable and modern rooms. Everything was clean and the staff was really friendly. I'd stay here again when in town next time.

Unkomplizierter checkin und die Koffer konnten untergestellt werden. Nette Rezeptionisten. Modernes Zimmer, gemütliches Bett und ausreichend Platz. Netter Ausblick im 8. Stock Tolles Frühstück. Hab mich sehr wohl gefühlt.

Double tree 酒店地理位置好好，附近很多不同種類嘅食肆。酒店職員態度友善，check in 有曲奇餅送，仲要係熱嘅👍房間寬敞舒適，大力推介👍👍👍

Sind um 13.00 im Hotel angekommen. Zimmer war schon frei (sonst hätten wir nur die Koffer abgestellt) allerdings hat man uns zehn Euro pro Stunde für früheres Check-in berechnet, also zwanzig Euro zusätzlich. Unpassend und unüberlegt: würden alle Anreisenden um Punkt 15.00 einchecken, käme Stress auf. Außerdem haben wir umgekehrt keine Rückerstattung erhalten, obwohl wir schon 1,5 Stunden vor Termin ausgecheckt haben. Lage toll, sehr zentral. Zimmer wirklich wirklich richtig Mini klein! Waschbecken im Schlafbereich, keinerlei Privatsphäre. Frühstück klasse.

During recent storms, Deutsche Bahn rerouted and cancelled my train which left me stranded in Hannover unexpectedly. I quickly booked the first Marriott property I could find on the app because I needed a last minute room guaranteed late at night. When I arrived at checkin, Inga Zarzycki welcomed me after a long and frustrating day of travel. She answered all of my questions, and even provided me a complimentary upgrade to a beautiful suite because of my Platinum status. I was also informed that I had the minibar and breakfast included and could choose between a welcome gift or bonus points. The suite itself was beautiful! It felt like a small apartment. The bed was huge and very comfortable. The bathroom was also great, with a big tub. I am 6’4” so it was a nice surprise to be able to soak in the tub after a terrible travel day. The following morning after a hearty breakfast, I spoke with Olga Schmidt at the front desk and explained I was going to go to the train station and try to get home to Berlin, but that I might need to extend my stay for another night. I asked her to hold my room and not send housekeeping, just in case. She kindly agreed. After a terrible experience at the train station, I returned to the hotel disappointed that all trains were cancelled again and I was stranded for another day. Olga welcomed me back with a cappuccino and some candy and suggested I check out the sauna and fitness center to relax. The sauna is beautiful and had a roof top terrace, perfect for cooling off. Shortly after this, I learned that my friend was driving from Berlin to pick me up and take me home, and that I would not need to stay an extra night. When I explained my situation to Olga, she informed me that I could have a VERY late checkout and would not be charged an additional night for the room. This is top notch customer service! She totally understood my situation and made every effort to accommodate my ever changing needs. When I finally went to checkout, I was happy to see Inga again. Olga had already updated her and it was an easy checkout experience. Both Inga and Olga are fantastic representatives of excellent customer service and I truly appreciate their help and consideration during an otherwise stressful travel experience. If I am ever in Hannover again, this will be my first choice of hotel because of the level of service I received.

The location of this hotel is excellent for getting out and about. We stayed here for the Christmas markets and they where only a 10 minute walk away. We didn't eat in the hotel but we used the bar every night and it was great!! The check in was easy and painless and we were welcomed by polite and friendly staff who took time to explain everything. Room was okay as rooms go it had it all, was well equipped and clean, towels were changed for the whole five nights that we were there. To get to the train station from the airport is easy just a train ride away, then a taxi costing just 8 euro's. Our intention is to return to Hannover again for the Christmas markets next year and we will stay here again. All in all we had a great short city break made easier by the great staff and the hotel it's self.

Not a bad hotel clean room fresh linen each day. Food very good. Overall not to bad! Not bad for a 4 star .some refurbishment needed in places. Would recommend if you needed somewhere that has a relaxed atmosphere.

Das Einchecken war sehr freundlich und es standen Äpfel und Erfrischungen in der Lobby. Ebenfalls gibt es zum Shuttleservice zum Flughafen nur Positives zu berichten, pünktlich und hilfsbereit. Vom Zimmer hätte ich mir mehr erwartet. Es ist geschmackvoll und praktisch eingerichtet und sehr geräumig und absolut sauber. Allerdings frage ich mich, warum es kein ”helles” Licht gibt. Die Lampen im Zimmer werfen nur dunkles indirektes Licht. Es war nicht möglich das Zimmer hell zu erleuchten. Das schlug ganz schön aufs Gemüt. Der Schalter zwischen Nachttischlampe und Leselampe war defekt, also gar nicht vorhanden, nur das Innenleben war sichtbar, was ich für gefährlich halte. Zwar wirbt das Leonardo mit schallisolierten Fenstern. Ich konnte keinen Unterschied zu normal verglasten Fenstern feststellen und es war unglaublich laut in der Nacht. Hinzu kam noch die Hellhörigkeit, so dass wir die Fernseher, Toilettengeräusche etc. der Nachbarzimmer gut hören können. Einen Wasserkocher wie in der Zimmerbeschreibung angepriesen, gab es bei uns nicht. Nur eine Kapselmaschine stand zur Verfügung. Damit mussten wir für unseren Tee das Wasser bereiten und somit schmeckte der Tee nach Kaffee. Auch sehr schade, dass nicht auf Nachhaltigkeit geachtet wird und tatsächlich noch Kaffeekapseln angeboten werden. Für eine Nacht, um zum Flughafen zu gelangen, ist es OK. Einen längeren Aufenthalt kann ich nicht empfehlen.