Central Westlake Residence 2 - Managed by Pegasy Group Reviews

At first I had a really hard time checking in. because there was no one there. I looked for wifi and contacted the staff. You can imagine if you couldn't get a wifi connection😭. I had to wait a while until I could check in. and I was very satisfied with it. The staff service is very friendly😊👍the rooms are really extraordinarily clean.comfortable and very quiet.I was lucky to find this place.I will definitely stay here again if I visit Vietnam again🤩really highly recommended👍👍👍🥰🙏

Our flight arrived in the evening and we headed to the hotel. Since that hotel was fully booked, I was directed to an older hotel. This is common in serviced apartments, but it may be a little difficult for first-time foreigners.

-The accommodation does not match the pin in gg map, there is no pin in grab. -The rooms are like condos that are rented daily. There are complete facilities. -The room smells musty, the washing machine has clothes that haven't been taken out after washing. -Rooms next to the road The sound of cars passing by was very loud. -The staff take care very well. Always provide help Beaming -Airport transfer service available (350k VND)

Apartment style, no front desk service, you have to contact the waiter to check in, the response is quick and polite. Located close to West Lake and Lotte Mall, there are many places to eat and drink around. The room facilities are very basic and clean. Great value for money. Won't come again next time.

Very good, cost-effective. Will order again!

급하게 예약하느라 이용했어요, 롯데마트와 가깝고 위치는 아주 만족합니다. 무인 체크인아웃 시스템이고 청결도는 만족하지 못합니다. 쇼파에 다른사람이 쓰던 수건이 있었어요. 그외에는 너무 만족했습니다.

Tôi rất hài lòng

This serviced apartment is a hidden gem. If you don't mind being far from Old Quarter, I would definitely recommend to stay there. It this a good sized apartment, with a fully equiped kitchen (counter top burners, fridge and micro wave), a comfortable living room (sofa, big TV, a small dining table and a work desk) and a nice bedroom with a HUGE sliding door/window and a balcony. Also, there is so many storage room everywhere that it won't be ever be a problem, even on long stays, like I did (2 weeks). Overall, the apartment and building are not new and don't have luxury feeling but everything is clean and comfortable. Room service like trash disposal, cleaning and refill of shampoo and shower gel is daily and you can ask the manager if you need a change of beddings and clean towels. The manager always have been quick to reply and quick to help so communication is very good. There are a lot of small restaurants and the bjg Lotte Westlake mall in walking distance so it's easy to find cheap and delicious eating options. Please note that this area is far from Old Quarter so it might be something to consider. I didn't have any trouble moving around town since there are several bus stops nearby so you can basically go anywhere (Old Quarter, the business district, the airportm etc.). Of course, there is also the Grab service. Overall, this is a very good and affordable option for those who want to stay in a quiet, local and beautiful area of Hanoi.

I'm quite meticulous and have stayed in many apartment hotels. The apartment here, with daily cleaning, meets my cleanliness standards. The staff is also very enthusiastic in providing advice and care. Furthermore, the location is excellent, being close to the lake, making it airy and convenient for shopping. The next time I come back, I will book to stay here again.

The apartment is new. All of the provided info are true. Its very suitable for those who want to stay long as it is fully equipped apartments. Highly recommend