Ulasan JM Marvel Hotel & Spa

I really enjoyed my stay at JM Marvel Hotel. The hospitality is incredible, staff are so attentive and you feel so welcome. Lyly at reception was amazing. The welcome tea was a lovely touch (and delicious!) and the check in process was so smooth. The free drink voucher for the bar was a pleasant surprise and staff opened breakfast early for me on my last day, so that I could catch breakfast before 6:30am, when it officially opens. My only comment would be for the water bottles in the room to be bigger but everything else was perfect.

All good, can’t say much. I stayed in the hotel for just a night with a very early morning so haven’t enjoyed much. Room was clean, good service, maybe flowers on the bed are a way too cheesy?!?

They upgraded us when we got there. The location was good in the city center. But even we had a small balcony window there were little bugs crowding the glass door so we didn’t open it. Breakfast had options but was just okay. The customer service was excellent.

~ location convenient ~ excellent hotel services

Overall is a nice hotel with very good location.

staff were super friendly and helpful. we were pickpocketed and went to the police station, the cops there don't speak good english so they asked the hotel to send someone over to translate , although we spent 3 hours at the police station but the police officers were still unwilling to help, the staff did his best to help!

Service was really great, counter staff is able to speak English fluently. Hotel is at a good location, near to the Hanoi train street and lots of food. Breakfast buffet was a good spread with choices of western and local cuisine. Points were taken off as the aircon in the room seems to be freezing cold no matter what temperature was set. Temperature of shower keeps alternating between hot and cold. Overall a pleasant stay.

We’ve been travelling since October 2022 and this is truly the best place we’ve stayed. The customer service was fantastic, the breakfast had great variety, the sunset on the sky bar was beautiful, and the location is ideal. Would recommend to anyone as it’s worth every penny!

Good location! Good atmosphere! Good staffs and service!

It's a great place to stay if you are joining a local tour.

Fancy, new and clean furniture. Center location, which is near most of the must-visit places. The staff are friendly and helpful. They allowed me to have early check-in as I arrived there 3hr sooner than expected. Services are all good, there is a buffet breakfast which serves good food, and you can order hot-menu as well. I went there almost lunch but they still happy to serve. The only drawback is the soundproofing is not that good. But as long as everyone keeps the hotel’s environment then it would be fine.

Quite good

여태까지 많은 호텔에 묵었지만 단연코 친절도 최상👍🏻 너무 친절하셨습니다. 웰컴티 부터 남달랐고, 생일이라고 조식때 깜짝 팬케익에 귀여운 그림까지 감동이었습니다~ 베트남 오토바이때문에 방음은 조금 아쉬웠지만 직원들 친절함에 엄지척, 갈때까지 배웅해주셔서 팁을 안드릴수가 없었어요~☺️

服務人員非常客氣