Hatfield

Lovely warm room with airt conditioning (the website is incorrect--it says that there is no air con). It's a basic Premier Inn but everything is clean and the bed was comfy. It was good to have a restaurant next door. Lots of free tea and coffee.

Popped in for a couple of beers. Friendly service by sam and Brennan. Polite and poured a good Guinness. Place was clean tidy and warm.. they struck up a conversation with me when ordering my Guinness. This is my regular and have always experienced acceptable service

Room was very clean and spacious, met all our needs!! Staff were the most stand out of our weekend! From check inn desk to the restaurant, they couldn’t have been anymore friendly and welcoming!! Sabrine, Sam and Jennifer were absolutely brilliant!!! We will definitely return to this premier inn when we visit our family again

This was my first stay here and was overall disappointing. The room was run down and lacked plug sockets. Only 2 in the room. The pub next door was closed so had to walk into town to get something to eat. Only real positive was a large car park with no issues parking.

A hotel that is showing strong signs of age both in the rooms and restaurant. The evening meal was pretty poor and service was slow. The draught beer was limited and the choice of bottled beers wasn't as listed on the menu. The draught beer tasted "funny" so had bottled beer. The food was pretty bland and luke warm. I couldn't be bothered to complain as service was taking some time anyway. The bed was comfortable and the room was warm and quiet. Showing signs of age and I would suggest it is ready for some investment. Worn fittings and fixtures in the room and peeling paint and worn fittings in the restaurant. The continental breakfast was ok. Usual selection of juices, pastries, toast, cereals, and fruit. Coffee was pretty good.

Horrendous stay! . 1st we booked a family room. To be squeezed into a double room. Baring in mind it was 2 adults and 2 teens. As it was a double room the beds didn't fit so they shoved our sons bed up against a mirror. My sons has scratches on his sides from turning over and hitting the mirror thru the night. We couldn't even put him in our bed as ours was a tiny double and there wasn't room. We had to put him on the floor with a quilt in the end as he was so uncomfortable. We complained, was told they would try find another room. To be told they didn't have any. Secondly the air-conditioning has a mind of its own. The room was constantly freezing no matter what temp you charge it too. It's just blew out freezing. We complained and the guy behind the desk pressed something on a panel behind reception but this didn't help. It was freezing the whole weekend. Me and my daughter ended up full of cold. And to top it off the guests above us were so noisy that they kept us up both night. We complained about this too but nothing was done. Over all we had a horrific weekend staying here. And guest relations were useless. They just lied and lied. Even thou I have the pictures to prove everything I have just said