Pengguna Tetamu
14 Jun 2024
Just returned from a 5-night stay at Mystique Royalton Havana to celebrate big birthday. The hotel decor and facilities are to a high standard in early 1900’s splendour with all mod-Cons expected of 5* hotels. The best thing for us though was the warmth and hospitality of the staff - all of them. A special mention to Pavel and Arianna. Who went above and beyond to make us feel welcome and offer sound advice and guidance on places to visit, things to see etc. the roof terrace provides spectacular views across the city. In a fit of mindlessness I’d left my iPhone and Apple Watch at Havana airport. We don’t speak Spanish so contacting the airport was going to be a challenge !!! Pavel talked to the airport and to My astonishment and joy the items were in fact handed in to lost and found. They arranged a taxi and we were whisked back to the airport to claim the items !!!! What are the chances of this outcome in other countries, I wouldn’t fancy my chances!! Special thanks to Solenge our room technician for her devises and honesty. The hotel noticed birthday with no prompting at all and on the day I found a birthday banner on our door, wine and candied coconut from the hotel inside the room along with so many greetings and hugs 🤗. I was humbled and overwhelmed at the generosity and hospitality 😊 Whilst Cuba has its problems, despite all of this the spirit and heart of the people beats and makes this city such a special place which now holds a special place in my heart giving me such precious memories I will have forever. I would highly recommend this hotel and we will come back in the future as we ran out of time to do all the things we wanted to do! Until the next time muchas gracias amigos hasta la proxima 🇨🇺❤️🇨🇺❤️🇨🇺 Diane and Luke Jamaica and UK
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